OJAS KAPRE - PRINCE2®, ISO Auditor

Experience

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  Mercurius IT

  Apr 2023 - now

  Senior Manager : Operations & Process

  • Developed and implemented efficient processes, workflows, and standards to optimize projects, software development and delivery. Monitored adherence, continuously improved processes, resulting in a 20% increase in efficiency.• Manage project performance by weekly project status reports, monitor timesheets, and efforts vs. revenue reports using MS CRM and Power BI. Reviewing post-project evaluations including lessons learned & adding it in continuous improvement plans.• Established project governance frameworks, methodologies, and standards.• Month-end closing process for project invoices, prevent revenue leakage and financial planning.• Oversaw end-to-end project administration, conducting monthly audits to identify and resolve blockers or discrepancies.• project agreements with DocuSign/Adobe Sign • Dunning• Implemented quality control processes, established test plans, and conducted regular audits to ensure software meets quality standards.• Utilized D365 Business Central for accounting, invoicing, sales orders, and finance reports, ensuring GDPR compliance.• Managed operations budget, forecasting and tracking expenses, optimizing resource allocation, and identifying cost-saving opportunities.• Implemented agile methodology, scrum master, conducting daily stand-up meetings, and stakeholder communication.• Risk Management• Oversaw team management, including hiring, training, performance management, and fostering a positive work environment.• Defined roles, responsibilities, and governance structure of the PMO & other. Ensuring compliance with organizational policies, industry regulations, and project management standards.• Served as ISMS manager for QMS & ISMS, responsible for documentation, process implementation, internal audits, and external agency liaison.• Managed vendor relationships, negotiated contracts, and ensured timely delivery of services or products.• Managed ERP projects, including MS D365 Business Central, MS D365 CRM.• Team of 2. Show less