Zeshan Mahmood

Experience

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  DXC Technology

  Sept 2020 - Jan 2021

  Application Developer

  • Facilitate the daily meetings consisting of 10 customers resulting in an increased 90% customer’s satisfaction• Schedule meetings with customers to get training on various application development concepts• Filtering the reports of duplicate records from ServiceNow for over 10,000 records daily and escalating the records to the different teams• Used modern tools like JIRA to assign tasks to colleagues• Worked on the chatbot and acronym bot implementation for DXC Technology’s website Virtual SM Show less

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  New York Life Insurance Company

  Oct 2021 - Dec 2022

  IT Support Specialist Tier II

  • Assisted over 30+ clients daily and responding to their requests.• Documented technical issues and solutions in a ticketing system ServiceNOW, contributing to a knowledge base for future reference.• Managed customer technical support cases through phone and email submission.• Achieved computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action.• Maintained client’s confidence by keeping their valuable customers information confidential.• Installed, configured, and uninstalled software applications as required, maintaining compliance with company standards.• Troubleshoot software and hardware issues, resolving problems quickly to minimize downtime for brokers.• Managed user accounts and permissions in Active Directory, ensuring secure access to necessary resources. Show less

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  U.S. Department of Justice

  Dec 2022 - now

  Data Specialist II

  • Provided comprehensive support for litigation processes, focusing on automated systems to streamline document management and discovery.• Assisted in the preparation and organization of electronic documents for trial, ensuring compliance with legal standards and procedures.• Managed e-discovery tools, including data extraction, processing, and review, to identify relevant documents efficiently.• Collaborated with attorneys and paralegals to analyze case data, providing insights to support legal strategies.• Performs quality control of data loaded to Relativity or copied to media.• Accesses, stages captured data from hard/thumb/zip drives preparatory to review and processing utilizing RoboCopy, WinZip or 7Zip. Determines processing suitability, adherence to CRM (DoJ Criminal Division) specifications reviewing with BeyondCompare or TreeSize.• Conducts intake of processing requests approving or returning for corrections, clarifications.• Escalates requests with special handling required to Case Managers or Project Managers.• Interacts with case teams providing guidance on requests, submitted, completed, or returned.• Performs QC of processing, imaging and production requests; communicates errors for correction to technicians. Show less