H. Rashid

Experience

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  CODANISH iT

  Apr 2021 - Mar 2023

  1. Worked with CoDANISH iT as a Lead ServiceNow Dev/Admin.2. Managed ServiceNow instances, ensuring optimal performance and functionality.3. Proficient in various ServiceNow modules, including Incident Management, Change Management, Problem Management, and Notifications.4. Collaborated effectively with a lead ServiceNow developer, providing support to customers utilizing the ServiceNow platform.5. Analyzed and addressed customer requirements, particularly in Service catalog forms within the ServiceNow environment.6. Provided ongoing platform maintenance to customer environments, including patching, cloning, and upgrades.7. Demonstrated strong communication and interpersonal skills, with a proven ability to build teams and technology infrastructure under defined process frameworks.8. Ability to interface effectively with cross-functional teams and customers. Show less

  • ServiceNow Developer

    Dec 2022 - Mar 2023

  • ServiceNow Developer Trainee

    Apr 2021 - Dec 2022
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  NOW IT SYSTEMS

  Mar 2023 - now

  Sr. ServiceNow Developer

  IT Service Management (ITSM):- Extensive experience in Incident, Change, Problem, Knowledge, and Service Catalog Management processes, ensuring efficient IT service delivery.Configuration & Development:- Expert in update sets, workflows, scripting (Business Rules, UI Actions, Client Scripts), UI Policies, Email Templates, and Notifications to streamline processes and enhance user experience.Security & Access Control:- Proven ability to implement Access Control Lists (ACLs) for granular security management.Data Management:- Hands-on experience with configuring Import Sets, Data Sources, and Transform Maps for seamless data migration and transformation.Project Management:- Successfully led ServiceNow version upgrades, ensuring smooth transition and platform alignment with evolving business needs. Show less