Mahesh Potdar - PMP, SSM

Experience

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  Honeywell Automation India Ltd.

  Jan 2011 - Feb 2015

  Project Engineer

  • Handling schedule, budget and resource constrained projects• Change Control Management (CCS) and Project Risk Management• Project Co-ordination with internal and external stakeholders• Resolving customer escalations• Leading and directing the project from initiation to closure• Carrying out project kick-off meeting, taking handover from sales team and preparing organization chart• Developing project management plan for execution of project• Drafting scope statement encompassing project schedule, estimating project cost, forecasting, planning, and allocating required resources, planning quality management system, identifying risks in projects, planning risk responses, fallback plan• Managing communications and distributing reports to appropriate stakeholders• Outsourcing work using procurement management and performing quality assurance activities• Implementing change request through integrated change control system and scope verification• Controlling project cost and ensuring project deliverables are of high quality through reviews• Participated in closing of different phases and leading transition of deliverables to Service Team• Maintaining project documents and documenting lessons learned Show less

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  Cognizant

  Mar 2015 - Feb 2017

  Service Delivery Lead

  • Managing respective shift of team of 30 associates for 1st and 2nd Line Production Support Project• Ensuring service delivery takes place based on the service level agreements following ITIL Process• Drive Continuous Service Improvement (CSI) programs like Horizontal Service Desk, Alerts reduction, Automatic manual tasks, clubbing Incident Management as Knowledge Management• Role of Incident Manager and Communication to all stakeholders in case of Major Incident• Project Governance Reporting and Presentation• Handling weekly operations review meeting with client and ensure that service norms committed to the customer are met• Keeping track of critical or major incidents and sharing RCA with customers. Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure• Ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance & timely escalate non-compliance to Program management.• Ensure that day-to-day incident tickets are managed and resolved as per defined incident management process and SLA• Arrange resources needed to resolve issue. Matrix-managing a multidisciplinary team• Provide status update to users and senior management through serviceimpact notifications at regular intervals• Ensure new issues are updated in knowledge base• Handling customer grievances and resolving their issues for customer retention. Show less

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  Tech Mahindra

  Feb 2017 - Jul 2024

  Project Manager

  • Manage capital projects with high and medium complexity at one or more sites• Responsible for managing network infrastructure projects related to mPOD Deployment, WiFi and Datacentre Remediations, Solution Design Architecting, IoT, iGEL Thin Clients, Application and Server Migration to SDDC Cloud• Using Agile and traditional project management techniques create Project Definition, Schedule, Budget, Resource Plan and Project Management Plan.• Performs project planning, sprint planning, tracking and oversight to ensure projects are completed on schedule, within budget, on-scope and first time right.• Hosting cross-functional initial scoping meetings, project team meetings, engage Solution Architectures, Technical Application Owners from different portfolios, Network vendors, obtain vendor quotes, engage vendors and release project team resources• Exercise Demand Intake Coordination Services, Change Process against the project objective, update project deliverables and obtain acceptance from project stakeholders• Escalate risks, roadblocks or issues to leadership in a timely fashion• Be a Subject Matter Expert in Agile processes, tools and techniques. Coach and guide team and stakeholders regarding the same• Serve as Scrum Master for SDLC scrum teams, including organising and facilitating planning, stand-up, retrospective and demo meetings as well as ensuring that sprint documentation materials (such as the backlog, scrum board, etc) are maintained.• Responsible for driving effective scrum ceremonies including daily scrum, backlog grooming, Sprint planning, Program Increment (PI) planning, reviews/demos showcases and retrospectives.• Providing all support to the team using a Servant Leadership style whenever possible• Work within a Functional Excellence Agile Center of Excellence (CoE) team that will drive increased agile project delivery across the enterprise, and support practitioners with adoption and embedding plans that are co-created. Show less

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  Cencora

  Jul 2024 - now

  Project Manager II - Technical Project and Program Management

  • Manage the development of multiple concepts ensuring objectives, budget, timelines are met, ensuring on time delivery of IT solutions• Prepares project plans, estimates milestones and delivery schedules and removes obstacles on multiple concurrent IT projects• Assists with overall financial direction for the projects to manage the development of budgets & controls in Clarity PPM• Agile Scrum Master: Organize and facilitate scrum ceremonies like daily stand-up meetings, retrospectives, sprint & PI planning, demos• Collaborates with internal IT cross functional teams to ensure clear communication, optimization of processes, on-time deliveries• Supports in the development of supplier specifications, supports the contractual negotiations and manages the execution of the plans outlined in the contracts• Works closely with business owners to ensure technologies developed support or solve the business need. Show less