Subhadeep Kundu

Experience

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  IndiaIdeas.com Limited

  Oct 2011 - Jul 2019

  Operations

  • Train teammates to make them understand the end to end process flow of Payment gateway, ECS, NACH, EBPP and other operational responsibilities to become succeed in a challenging situation and hassle-free product delivery with zero error.• Manage huge data analysis with preparation of various MIS for respective stake holders to project their product portfolio movement with required analysis.• Understanding exact requirement of the clients, plan accordingly and ensure proper product delivery.• Act as a single point of contact for resolution of client escalations, enquiries and complaints from external and internal stake holders.• Have contributed additional time beyond office hours without any hesitation for ensuring that the client’s deliverables are always met within the stipulated time fame as per SLA’s agreed upon.• Responsible for integration of new merchants (PG,ECS,NACH,EBPP & INSTA-PAY).• Responsible for branch operations & administration, when required.• Responsible for nodal setup of all PG merchants to ensure proper funding in appropriate account.• Handled entire MICR related operations in Eastern region.• Handled entire ECS processing for South Point School received from DCB Bank.• Processed the complete process cycle of JUSCO. Show less

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  HDFC Bank

  Aug 2019 - now

  Deputy Manager