Godfrey Kalunga-BSc CS, Oracle, IS Audit, ITIL, CCNA

Experience

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  ZSIC General Insurance

  May 2014 - Sept 2014

  IT Support Officer -Intern

  DATABASE.• Took active role in multiple and diverse projects to become familiar with technical tools and procedures.• Developed knowledge of databases and applications to provide subject matter expertise.(Oracle Database, MySql)• Performing Automated End of Cycle operations (Oracle Flexcube)• Maintenance of ZSIC website and integration of new features.NETWORKING, HARDWARE & OTHER• Assisted supervisors with troubleshooting and technical support tasks.• Provided backup technical support for router, firewall and wireless access point.• Supported IT teams in maintaining company hardware and software systems.• Contributed to technical documentation, participating in policy, procedure and standards development.• Responded to user requests for service by troubleshooting problems and helping to develop solutions.• Prepared engaging presentations, summaries and product briefs to share with team and management.• Performed any other duties as assigned by the Supervisor. Show less

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  NetOne Enterprise Technology | Data Center

  Apr 2016 - Jun 2018

  • Configured and Managed NAS for Data Center Backups. • Ensured viable disaster recovery and backup plans are in place, tested and documented.• Superved Network Operations Center Associates to ensure tasks/activities are timely and professionally executed. • Configured Routers, Switches for deployment (Cisco and Juniper).• Undertook technical evaluation of software and hardware requirements for Clients and recommended suitable software and hardware to use. • Administration of Cloud Backups using Syncrify for some Clients (NetOne)• Management of Symantec Antivirus for NetOne and its Clients. • Provided technical guidance for system development and troubleshooting.• Provided status updates to keep upper management informed and to reach goals.• Verified stability, security and scalability of system architecture.• Advised on project costs, concepts or design changes.• Managed Data Center Virtual Machines and oversaw network infrastructure comprised of various virtual products.• Utilized Python to handle debugging and automation scripting tasks. Show less • Data Management, Validation & verification for consistence and integrity (Backups for other Companies) and ensuring backups occur daily. • Creating User profiles, email accounts and resetting login credentials for NetOne Staff and Clients (Windows Active Directory). • Maintained and monitored performance of Data center Servers, HVAC System, CCTV, etc. • Tested, Upgraded, evaluated new technologies and made recommendations. • Participated in the design and implementation of Data Center Building Management System (BMS). • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate technical team and customers of malfunctions or incidents.• Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.• Maintained up-to-date asset management records, recording new procurements, hardware assignments and asset recoveries.• Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge-base.• Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.• Communicated clearly, articulately and patiently with customers requiring support.• Pinpointed best resolution to customer's software issues and delivered technical support to other staff members in network operations center.• Provided exemplary helpdesk service and support to assist customers.• Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.• Recorded systems information and documented design specifications and installation instructions.• Provided daily technical support to all Vodafone stores/shops making sure there is connectivity between the stores and head office. And making sure that all computer systems/Printers are properly functioning. Show less

  • Lead - Network Operations Centre (NOC)/L2 Technical Engineer

    Jan 2017 - Jun 2018

  • Network Operations Associate Engineer

    Apr 2016 - Dec 2016
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  JFENG Business Solutions

  Feb 2017 - May 2017

  IT Consultant

  • Created plans to propose solutions to problems related to efficiency, costs or profits.• Configured and managed of Window Servers.• Provided User Support and Systems when need arise.• Installed and configured software, hardware and Networks for the company.

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  Childfund Zambia

  May 2017 - May 2018

  Systems Administrator/User Support (Outsourced from NetOne)

  • Administration of Microsoft Azure for the organization. • Management of Asset guard for the organization and ensuring all ICT equipment are accounted for.• Undertakes technical evaluation of software and hardware requirements for the Organization and recommending suitable software and hardware to use. • Installing and configuring software, hardware and networks • Monitoring and ensuring IT System are fully functioning. • Ensuring security and efficiency of IT infrastructure. • Management of biometric access control system • Maintenance and Management of Network Servers, windows Server 2003/2012 and Internet Access for the organization as well as engage the provider for any issues that require their attention.• Provisioning of User accounts and workstations.• Responding and resolving all User IT related queries. Show less

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  Omni Africa

  Mar 2018 - Oct 2018

  IT Support Consultant

  • Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.• Provided Support for Microsoft SQL Servers for Omni Africa Clients (Mostly those using SAGE ERP System)• Provided Point of Sale System Support using Gaap Technology for all Hungry Lion Stores in Zambia.• Provided high level ICT Support to British High Commission and Indian High Commission and Most UAE Bureau de change companies.• Installed and configuring software, hardware and networks for Omni Africa Clients. Show less

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  ZAPD-Zambia Agency for Persons with Disabilities

  Jul 2018 - Oct 2019

  IT Specialist

  • Plan and execute all IT projects/activities, ensuring they are completed on time and within budget. • Check for vulnerabilities in computer and network systems• Research the latest information technology (IT) security trends• Management of all IT SLAs and ensured vendor compliance and performance for the Organization.• Designed and Managed the Disability Management Information System (DMIS) in or all 10 Provinces country wide;• Ensured data quality by reviewing and reconciling data in the Disability Management Information System (DMIS), weekly;• Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features;• Designed and installed the organization's network and hardware infrastructure and ensuring internet connectivity at all times.• Formulated and implemented all ICT related policies and prepared all IT related budgets;• Maintenance of website infrastructure to ensure accessibility of information;• Provided on-site technical support after project implementation and recommended product changes and upgrades to developers (DMIS);• Increased overall company performance through improved IT uptime and cost reductions;• Software license management and compliance. Show less

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  USAID/PEPFAR-SAFE

  Sept 2019 - now

  Regional IT Officer

  • Manage and maintenance of the organization's network infrastructure, including switches, routers, firewalls, Network Server (Virtual Machines) and remote access of IT resources.• Monitoring organization’s networks for security breaches and investigate when one occurs;• Plan, organize and evaluate the operations of information systems and electronic data processing;• Use and maintain software, such as firewalls and data encryption programs, to protect sensitive information• Check for vulnerabilities in computer and network systems• Research the latest information technology (IT) security trends• Prepare reports that document general metrics, attempted attacks, and security breaches• Management and safeguarding of the Organization Data, ensure confidentiality, integrity and availability.• Review and update procedures and systems to meet changing requirements of the operations;;• Recommend security enhancements to IT Manager, HQ.• Help computer users when they need to install or learn about new security products and procedures• Supporting the roll-out of new software/applications across the project;• SmartCare system Support and issue resolving, escalating to IHM if and when needed. • Plan and execute all IT projects/activities, ensuring they are completed on time and within budget;• Maintenance of Local Area Network at the office and across supported all supported facilities in the province;• Ensuring that IT assets are well secured and documented by keeping complete Asset Register.• Manage all SLAs for the project and ensuring vendor compliance and performance in North Western Province;• Management of Access Control and CCTV surveillance system for the office.;• Management of backups, developing data security and disaster recovery procedures.• Perform any other duties as needed. Show less