Muhammad Akmal Malik

Experience

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  SNGPL

  Jan 2008 - Dec 2009

  Record Keeper

  Personal Assistant to OFFICE INCHARGE Worked in Service line, Meter installation and Emergency sections in Distribution department also worked in Sales department. Managing and Updating Records in Computer and Manually. Data Entry in Computer and Manually. Preparing daily Reports in Computer. Handling Customer Queries

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  Digital Globe Services, Inc

  Jan 2011 - Dec 2012

  Sales Executive

  Digital Global Services is a renowned Multinational call center offering services like technical support and Tele Sales in the US. I am working as a Technical Sales Executive. Providing pre-sales support in the active sales of products like Internet, TV, Phone and Home Security services from the top service providers in the United States i.e. COMCAST, CHARTER, Time Warner, COX communication etc

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  Trg | tech

  Jan 2012 - Dec 2013

  Customer Support Executive

  WATEEN TELECOMDid a job as a CSE of WATEEN TELECOM campaign which includes WIMAX, Fibber Optic network with VOIP and Cable TV services. Providing Technical Support like troubleshooting remotely Software and hardware. Providing Customer Services

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  TECHNOVATIVE SOLUTIONS LTD.

  Jan 2013 - Dec 2016

  IT Support Engineer

  I am providing and managing all levels of IT support in this company. Managing networks and servers of the company. Configuration and Troubleshooting of LAN, WLAN Hardware, Network devices & Software troubleshooting. Managing and troubleshooting VOIP services. Troubleshooting and managing IT equipment in the company. Responsible for overall IT services and support.

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  CIBA Consulting Pakistan (Pvt) Limited - SAP Partner

  Jan 2016 - Dec 2017

  IT Officer

  Installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks;talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;troubleshooting system and network problems and diagnosing and solving hardware or software faultsreplacing parts as required providing support, including procedural documentation and relevant reportssetting up new users' accounts and profiles and dealing with password issuesworking continuously on a task until completion or referral to third parties, if appropriaterapidly establishing a good working relationship with customers and other professionals, such as software developers Show less

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  Senate of Pakistan

  Jan 2017 - now

  IT Assistant

  • Work as an Assistant to Director General (I.T) • Assist the Assistant Director(Networks) to Manage and Monitor LAN/WLAN/VLAN Network of the organization • Providing I.T support to Members (Senators) and officials of the organization • Managing and updating the contents on Senate's official website i.e. www.senate.gov.pk • Plan, create, implement, manage and monitor the website operations • Identify ways to improve website user experience • Implement security measures to protect websites • Managing Committee Meetings of Senate Standing Committee of Information Technology & Telecommunication • Troubleshoot and resolve website issues • Update and organize website coding frequently • Managing Email Management System (Zimbra) • Using VPN to work on Official Web site remotely • Creation and Managing email accounts for Members and Staff Show less