Vaseem Ahmed

Experience

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  Ramanashree California resort Bangalore

  Dec 2008 - Nov 2009

  Front Office Assistant
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  Hotel Regaalis-A Unit of Usha-Lexus Hotels & Resorts

  Dec 2009 - Jul 2010

  Front Office Assistant

  •Responsible for welcoming guests and keeping apprised of services and amenities to accommodate guests in an effective manner•Handled all the front desk operations •Coordinated with the guests and responded to their inquiries •Perform responsibilities like room reservations, check-ins/check-outs & Telephone Operator•Responded to the guests’ calls for room service, special service, emergency service and other queries.•Handled the responsibilities of ensuring that all the queries and complaints of guests are promptly attended.•Night Auditing Show less

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  Hotel Regaalis Mysore

  Dec 2009 - Jul 2010

  Front Office Assistant
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  Kings kourt hotel

  Aug 2010 - Jan 2012

  Front Office Supervisor

  •Handled all the front desk operations•Perform responsibilities like room reservations, check-ins/check-outs & Telephone Operator•Handled the responsibilities of ensuring that all the queries and complaints of guests are promptly attended.•Briefing F.O. staff on a daily basis to ensure smooth operations•Night Auditing

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  The quorum mysore

  Feb 2012 - Oct 2014

  Front Office Executive

  •Heading the Front Office dept.•Enhance revenue and occupancy of rooms to achieve higher REVPAR & ARR•Whilst on duty to be responsible for the security of the Hotel and wellbeing of the staff and guests•Ensure standards of service are maintained at all times •Dealing appropriately with all guest comments and complaints•Trainings & Briefing of the Dept.

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  Silent Shores Resort & Spa

  Nov 2014 - Oct 2016

  Front Office Duty Manager

   Responsible for making sure hotel guests have the best experience possible during their stay in the hotel so that they may in turn decide to book another stay at the hotel. Responsible for dealing with any complaints guests may have about their stay in the hotel. Will speak with guests about issues they may have and work with them toward the best resolution to the problem for both parties. Works directly with staff, motivating them to do the best job possible and provide great service to hotel guests. Will also often hold training sessions with staff to help them become acquainted with hotel policies and motivate them to help the hotel succeed Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture. Show less

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  O2 Spa (Grand Mercure Mysore)

  Sept 2016 - now

  Duty Manager.

   Responsible for making sure hotel guests have the best experience possible during their stay in the hotel so that they may in turn decide to book another stay at the hotel. Responsible for dealing with any complaints guests may have about their stay in the hotel. Will speak with guests about issues they may have and work with them toward the best resolution to the problem for both parties. Works directly with staff, motivating them to do the best job possible and provide great service to hotel guests. Will also often hold training sessions with staff to help them become acquainted with hotel policies and motivate them to help the hotel succeed Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture. Show less