Experience

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  Gte data services

  Jun 1994 - Jul 1997

  Programmer

  • Programmed and tested applications with a focus on user interfaces and user experiences.

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  Equifax credit information services pvt ltd

  Jun 1997 - Sept 2000

  Lead programmer analyst

  • Programmed software applications with a focus on intersystem messaging.• Provided 24/7 support for VISA Card Services approval system for credit unions.

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  Mystic sales, llc

  Sept 2005 - Jan 2010

  Ceo/owner

  • Designed and maintained an early entry e-commerce website with $100K+ in annual revenue.• Performed all areas of support for organization including order fulfillment, website programming, and customer service.• Utilized Google and Yahoo! advertising and search optimization.

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  Liberty tax service

  Jan 2010 - Feb 2013

  Manager/technical consultant

  • Developed SQL queries to support guerilla marketing strategy for hundreds of local businesses.• Managed and trained preparers to create accurate returns for clients.

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  Onsight optical

  Feb 2013 - Apr 2023

  Information technology and operations strategist at onsight optical, inc.

  • Architected data models to develop sales reports, annual business plans, sales projections, and additional KPI measurements for clients by transforming data from 3 different software products: POS, Lab Management System, and an Access database application.• Developed software that automated business processes such as inventory, ordering, and customer service communications for a $67M annual revenue manufacturing facility. Software reduced overhead and improved the quality of products and services.• Designed requirements, collaborated across departments, and serviced customers to create an internal, web-based, full stack, CRM and billing application. • Authored training manuals, operations’ procedures, and information technology policies for clients, employees, and direct reports.• Migrated 40 customers from one POS system to an updated cloud-based system. Designed automated process to transform historical data from one database format to another. Show less

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  Dynasty financial partners

  Apr 2023 - now

  Vp, data/operations system analyst