Jeffrey L. Wannamaker

Experience

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  Tenneco Energy (acquired by El Paso Corp, now Kinder Morgan)

  Nov 1994 - Jul 1996

  Specialist, Sr. Manager – (R&D, Quality Testing, Solution Delivery, Process Improvement)

  Managing specialist for EnergyTRACS, a commercial software division of Tenneco Energy IT. Led new product R&D, SQA testing projects, and delivery of integrated applications to companies that produce, gather, transport, and market natural gas and electric power commodities. Led $800K architecture project to evaluate OO frameworks using emerging middleware and automated testing tools. Redesigned the existing Nominations gas transportation product, easing client integration costs, providing order of magnitude improvement in performance and user experience. Facilitated development of a 3-year business plan and go to market strategy with Sales. Established partner relations with an acclaimed power marketing consultant/DC lobbyist to expand capabilities and sales opportunities for a holistic natural gas and power marketing product. Show less

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  Dynasty Technologies

  Jul 1996 - Apr 1998

  Engineering Manager – (Software Product Development, Automated Quality Testing, Process Improvement)

  Led product development, development operations, automated quality assurance testing, and release management for a patented suite of enterprise-class OO distributed software development, web, middleware, and high performance OLTP deployment tools. Product solutions supported major clients in broadcasting, investment banking, healthcare, shipping logistics, and aviation spanning 15 countries. Implemented CMMI process improvement, setting staff goals to align with business objectives. Adopted prioritized feature-driven development release lifecycle, continuous integration methods with automated test libraries. Reduced product delivery time over 70% (from 2-year releases to shorter 6-month GA cycles). Dynasty was acquired and transitioned operations overseas, maintaining a US sales office. Show less

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  PROS

  May 1998 - Jan 2008

  VP Technical Services / Head of IT (Client Delivery, Integration, Managed Hosted Services)

  VP TECHNICAL PROFESSIONAL SERVICES & IT – Global Technology Services Executive - JULY 2001 TO JAN 2008DIRECTOR, IT & TECHNICAL SERVICES – Global Technology Services Director - MAY 2000 TO JULY 2001DIRECTOR, SOFTWARE DEVELOPMENT– New Product Development - MAY 1998 TO MAY 2000Member of senior leadership team in a venture-backed, pioneer software products and services company delivering optimized price guidance through predictive science, enabling effective sales quoting resulting in dramatic increase in company revenue and profit. Ten-year tenure achieving highly collaborative organizational growth objectives driving eight consecutive years of profitable revenue growth (30%+ YOY), leading to a successful NYSE IPO. Engaged in organizational design and execution for multiple groups including product development, professional services, Information Technology, customer support, outsourced development, and managed hosting services. Served premiere portfolios of Fortune and Global clients in Airline, Energy, Manufacturing, Distribution, Services, Healthcare, and Hospitality industries. Show less

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  Deloitte Consulting

  Feb 2009 - Apr 2011

  Director III, Practice Leader (Management Consulting & Pricing Data Science Software Solutions)

  Client engagement director and practice leader of Pricing technology solutions that incorporate predictive science models to segment customer buying behavior and optimize prices to generate real-time sales quoting guidance, improving sales effectiveness, yielding greater revenue and profit.• Director/Partner Admit Program - Completed 10-month pre-employment admission program involving networking interviews with 14 senior partners to learn firm operations. Received consulting practice leadership training and gained acceptance to the firm.• Client Engagement Management - Directed business development and client engagements including pipeline lead generation, qualification, proposal development, contract negotiation, project oversight/financials, executive steering, and service quality audits.• New Service Offerings - Introduced a Proof of Value service offering to quantify high value business opportunities using partner’s hosted pricing data science products. Drove two efforts quantifying actionable margin improvement opportunities. Benefits ranged from 1-3% of addressable revenue to the bottom line in 6 to 12 months. The proof of value replaced manual quantitative methods, reducing time-to-value from months to weeks.• External Alliance Partner Leadership - Led alliance partner relationship with a top pricing software vendor, created joint go-to-market plans expanding service offerings in multiple industry sectors, developed point-of-view collateral, and service delivery strategy. Built up staff competency on vendor-led projects, transitioning project leadership responsibility on subsequent joint efforts.• Thought Leadership - Contributed to building practice eminence sharing thought leadership to educate leaders in the firm and external marketplace. Delivered point of view presentations and developed content for practice related market publications. Show less

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  Waste Management

  Apr 2011 - Mar 2015

  Sr. Director (Dir II), Information Technology - Portfolio Strategy - Planning and Execution

  Led product strategy, program management execution, and enterprise delivery for a $14B Fortune 200, environmental services and logistics company. Partnered with senior leadership in Sales, Marketing, Pricing, Customer Experience, Finance, and Operations; eliciting needs and aligning roadmap capabilities with organizational transformation imperatives. Delivered vision and strategy, value, and capability roadmap presentations to business and technical leadership to align and execute enterprise initiatives.• Standardized business/IT project engagement models, outlining essential practices, improving project economics and service quality in fulfillment of Program Management Office policy.• Real-Time Dynamic Pricing Engines using ESRI GIS to geospatially determine customer segmentation and compute spot or catalog prices for multiple lines of business. Improved Sales quoting effectiveness that drove higher revenue and margins, while reducing quote time from a day to minutes, improving conversion rates across thousands of reps.• $10M holistic Enterprise Data Warehouse (EDW) consolidating transaction data after years of acquisitions and divestitures using MDM as authoritative source of reference data for product/service and customer data., improving data stewardship supporting corporate business segments, applications, data marts, BI portals, and analytic platforms.• Self-service Price Performance BI Portal Solution that improved market-segment level Sales strategy to pinpoint and reduce revenue leakage leading to heightened sales effectiveness. • Enterprise Digital Customer Communication Platform for compliant omni-channel customer engagement. Show less

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  Wannamaker Associates LLC

  Apr 2015 - Jul 2019

  Owner / Principal Technical Advisor and Management Consultant

  Indendent IT advisor, and principal consulting professional. Provided technology strategy development, business capability roadmapping, program-project-portfolio management consulting, organizational assessment, process improvement, IT financial analysis, and PMO/PPM management reporting. Served clients in F500 global Insurance (L&D, voluntary), EPC (power, oil, natural gas, heavy construction pre-bid), O&G manufacturing, strategy consulting to consulting firms and emerging software startups. Show less

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  Leidos

  Jul 2019 - May 2021

  Program Manager for US Dept of Veterans Affairs - Enterprise Command Operations, Monitoring

  Program Leadership for Enterprise Command Operations, Performance Monitoring efforts, part of a $19B joint agency initiative under a new Office of Electronic Healthcare Records Modernization (OEHRM). Participated in selection and review of common monitoring architecture across VA, DOD, DMDC, and Cerner. Contact person for End to End Performance Monitoring and the Data Integration for Operational Intelligence Dashboard implementation. Assigned both Program Management and Technical Program Management roles by Enterprise Command Operations Executive Director for architecture evaluation, selection, procurement, and onboarding of staff. Performed Product Ownership role in a Agile/Scrum environment using ServiceNow SAFe Agile Module, ITIL Module to track implementation tasks to gain measurement visibility into each application’s performance monitoring platform stack. Consolidated a large disparate monitoring toolset to a core suite consisting of Splunk/ITSI, AppDynamics, SolarWinds, Aternity, and Microfocus Business Process Monitor (Synthetic Transactions) for Monitoring Cerner Electronic Health Record applications and Enterprise Healthcare Portfolio applications.Performed current state organizational assessment of contract workforce, processes and tools, identifying pain points and assessment of opportunities enabling senior executive staff to improve organizational effectiveness.Improved data quality and reporting from the Monitoring Service Registry to increase visibility of monitoring state for active projects, reporting on new enterprise definitions of discrete monitoring levels across portfolios and products that reflect consistently in program management, roadmap planning, and executive reports. Show less

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  GovernmentCIO

  May 2021 - Jan 2022

  Program Manager for US Dept. Of Veterans Affairs - Enterprise Command Center, Operations Triage

  Program Manager leading multiple programs and cross functional initiatives to support the Operations Triage Group (OTG). Hired 36 site reliability engineers, data scientists, data analysts, technical communications specialists, and individual team leads responsible for daily scrum ceremonies, including team scrums, scrum of scrums and a weekly program review. The collective OTG teams support the Operations & Information Technology client leaders, providing updates on the response posture detailed reliability profile of applications to over 175 VA Medical Centers throughout the US. Support Major Incident Management (MIM) and Problem Management (PM) organizations triage efforts to consult on finding the root cause and devising the remediation plan for recovery of Critical and High Priority incidents. The MIM team activates a bridge meeting across agencies, vendors, required triage experts and recovery teams. These incidents can occur 24x7 when response times are impacting any of the 175+ medical centers. With over 1000 applications, including third party SaaS applications, all levels of the architecture are scrutinized to find failures or degradations in an extraordinarily large ecosystem.Onboarded and led 4 teams consisting of Site Reliability Engineering (SRE), Data Analytics (Data Science), Tech Comms (Tech Writing and Content Management), and Monitoring Engineering (Advanced Monitoring Design). Show less