
Zubin Gulati
Learning and Development Specialist

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Skills
Windows server 2003Windows server 2008It managementOrganizational developmentWindows 7Isa serverGlobal business developmentCorporate communicationsLanguagesAntivirusTime managementTeam buildingMs projectInternational project managementInnovationSix sigmaQuality assuranceQuality managementNegotiationCustomer relationsDocumentationTestingTeam leadershipPeople managementProcess improvementProblem solvingBusiness analysisTeam managementProcess engineeringBusiness managementMentoringPlanningStrategic planningSoftware documentationProject planningOperations managementCrmBusiness developmentBusiness strategyNetworkingTrainingLeadershipProgram managementManagementNew business developmentAnalysisMarketingCustomer serviceChange managementStrategyAbout me
Experienced Development Specialist with multifaceted roles ranging from IT development, Quality Assurance (UAT testing) to Leader ship skills (training, negotiation and consulting). Attuning business strategy and development, IT design, delivery and development, business negotiation and multi-tier communication. Specialties: Business focussed Organization Development, IT Quality Assurance, IT Infrastructure Management, IT User Acceptance Testing, IT Development and Consulting, Brand Exposure and Development,Business Negotiation, Customer Delight
Education

Indian Community School
1986 - 1996Graduate Humanities, Sciences, Linguistics( Arabic, English, Hindi, Sanskrit) BActivities and Societies: Prizes include in Arabic, Emerald House CCA. Aced Quizes, Linguistics, Sciences and Soccer.

Panjab University
1999 - 2002Bachelor In Sciences Life Sciences (Cytogenetics)Activities and Societies: Successfully graduated in Life Sciences in May 2002 from Punjab University in Cytogenetics, HCP, English, having topped in English and Cytogenetics. Blue Card permanent Member PGI Blood Donor's Society, Chandigarh U.T., India Successfully graduated in Life Sciences in May 2002 from Punjab University in Cytogenetics, HCP, English, having topped in English and Cytogenetics. Blue Card permanent Member PGI Blood Donor's Society, Chandigarh U.T., India

National Institute of Information Technology
1999 - 2000Advanced Diploma in PC Applications and Quality Management IT, Quality management A+Activities and Societies: Member Internet Society Ω 2 α Society Created projects including a database for Coca Cola Company Distributor, Learned and demonstrated Quality Management, Updated Microsoft Office and MS Project Skills. First Exposure to Internet in India on Pentium PCs linked via squeaky Dial up PSTN (BPLNet and BSNL), after having seen an America On Line app years earlier in Tripoli, LY on a Sharp PDA.
Experience

FedEx
Nov 2002 - Oct 2003Learning and Development SpecialistLEARNING & DEVELOPMENT SPECIALIST – With FedEx Express flying 650 aircraft, worked across MEIA region, November 2002: Joined as associate Learning and Development Specialist-underwent New Hire training, induction and orientation programs, in Mumbai, Successfully certified with Instructor Skills in Dubai, U.A.E. December 2002-MY FIRST SUCCESSFUL CLASS – New Hire Orientation and Systems Training, Amsterdam, Netherlands, Frankfurt and other places January 2003.B U S I N E S S F O C U S D E V E L O P M E N TRecruited by regional managing director based in London to define new adjacent business opportunities across the Middle East, Europe, Africa and Indian subcontinents to Learning and Development Department's current core training business and charged with delivering training needs in English and Arabic to accomplish department mission, i.e. “ to enable the employees to develop competencies required to fulfill regional business and mission objectives. Show less

Fidelity Investments
Oct 2003 - Oct 2004Testing AnalystTESTING ANALYST – Responsible for generating Quality End User Acceptance Test Scenarios using Test Director and other tools. Workflow Analysis, documentation, and TSL for world’s leading Mutual Fund organization’s Indian technology arm using Mercury Testing Tools, HTML, Java , Actuate Crystal Reports, and CRM tools.

American Express
Feb 2005 - Oct 2005Credit AnalystCredit Analyst RoleSo with the designation, Credit Analyst, had the position and responsibility to send out dunning calls and more to everyone from personnel at Lockheed Martin.

Addawwaer Oil Services
Dec 2006 - Nov 2008Business Development SpecialistResponsible for generating and executing various $500 million dollars and above business development scenarios including a Joint Venture in Eco Friendly specialist Bio -Recoil Tank Cleaning technologies with Idrabel Italia. End of Business Letter Completed, no EPFO and or NO REMUNERATION Pending

Rawkey Information Security Technology Company
Dec 2008 - Jul 2009Development ManagerResponsible for generating business scenarios for specialist IT security company including marketing and HR development.As part of one business development scenario, developed marketing literature such as brochures and catalogs, leaflets and flyers and special discount promotional plan for increased projected sales.Championed various other customer centered projects, and would have continued for the long run, but had to take Family Contingency Leave, due to personal reasons.

Libo Air Cargo
Aug 2009 - Mar 2011Development ManagerDevelopment Specialist responsible for various organizational and business development initiatives such as new aircraft induction into fleet, fleet planning, route planning, capacity planning, IT development by website improvement, new IT infrastructure optimization and brand rebranding, including transitioning to SITA approved .aero domain , plus, marketing and networking with General Cargo Sales Agent Network in Europe.My vision of seeing Libya become an airline hub with LAC at forefront, was formally covered by Oxford Business Group's publication The Libya Report, and the many challenges we faced and overcame, will be memories of a lifetime, with a qualified, agile and adept workforce, including five under my command. Some of the best memories include our extensive presence and planning for LAVEX at Mitiga International Airport. Show less

IBM
Oct 2011 - Mar 2012CSAFrontline Customer FacingCRM operator and more for the United States of America's leading airline: United Airlines

SunGard - now part of FIS
Aug 2016 - Mar 2017Team MemberTeam Member with Customer Focus Key.In a US American Express process working as Primary Tech Support and part customer liaison frontline CRM operator.

G & G Magazine
Apr 2018 - nowContent Creator and Client ExeVarious development work including liaising with contacts, and creating content.

TekHeroes Inc.
Jun 2022 - nowTalent Management
Licenses & Certifications

Instructor Skills
FedEx ExpressDec 2002
Trace, Tracking and Basic Manifesting
FedEx ExpressNov 2002
Advanced Diploma in PC Applications
NIITMar 1999
Honors & Awards
- Awarded to Zubin GulatiPeer to Peer Contribution Award Fidelity Investments Sep 2006 Given By Testing Manager Naveen Mittal on behalf of G2 UAT Testing Team
- Awarded to Zubin GulatiIntegrity Values Representation Day Award American Express 2005 Integrity Value Representation Award by American Express on Values Day
Volunteer Experience
Tsunami Relief Volunteer
Issued by EWTAS on Dec 2004
Associated with Zubin Gulati
Languages
- arArabic
- enEnglish
- hiHindi
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