Faviola Ruvalcaba Gallegos

Experience

• 

  The Crab Pot Seattle

  Jun 2016 - Aug 2017

  Hostess
• 

  Resistencia Coffee

  Aug 2018 - Feb 2020

  Barista
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  Activities and Recreation Center (ARC)

  Sept 2018 - Apr 2020

  • Interacting with customers practicing communication skills to insure a positive experience• Assisted customers with checking in and out of facility • Answering phone calls and proficiency in Microsoft Office 365 for emails and scheduling

  • Fitness Front Desk & Informations Desk

    Sept 2018 - Apr 2020

  • Operations Crew

    Sept 2018 - Apr 2020
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  Young Women Empowered

  Mar 2019 - Oct 2019

  Nature Connections Community Engagment Coordinator

  Helped organize, facilitate and creating workshops along with creating flyers and recruiting youth, coordinating community meals, outreach, booking space, scheduling, managing volunteers, ordering additional food, meeting with partners and stakeholders.

• 

  Kid’s Country Child Care & Learning Center

  Feb 2020 - Sept 2021

  Teacher Assistant

  Assisted teachers in leading different classrooms ofvarying age groups. Developed and strengthenedmany skills including, problem solving, organization,responsibility, communication, and leadership.• Child Care Basics Training in Child Development Certificate • Designing crafts project and creative activities for children • Demonstrating patience and compassion

• 

  Urban Fresh Food Collective

  Jul 2020 - Nov 2020

  Logistics and Communications

  • Creating informational flyers• Starting and setting up a database service to provide and facilitate information to community members• Running social media and communications database for access to resources • Increasing wellness & access to fresh organic food for neighborhood during pandemic• Meeting and organizing with stakeholders

• 

  Resistencia Coffee

  Jul 2020 - Sept 2022

  • Experience with training new baristas to facilitate efficacy and communication between employees and customers. Along with problem solving when presented with an emergency or conflict• Establishing protocols during pandemic to ensure safety • Organizing and ordering inventory to maintain shop fully stocked • Scheduling staff quarterly meetings and assisting with employee schedules • Developing and designing cafe handbook • Operating with speed and efficiency while multitasking and engaging in meaningful conversations with customers• Ability to work as a team and independently• High level of attention to detail and accuracy• Maintaining a clean and organized station

  • Assistant Manager

    Sept 2021 - Sept 2022

  • Senior Barista

    Jul 2020 - Sept 2022
• 

  WithinReach

  Dec 2022 - now

  • Coordinate care through the Washington State Department of Health’s Care Connect Program for households that have been exposed to COVID-19 and need help remaining in isolation and quarantine, in collaboration with statewide partners• Facilitated the distribution of over 300 food orders and 280+ financial assistance requests, amounting to over $270,000 in distributed funds• Maintain a reliable workflow of scripts, contingency plans, templates, and personal record-keeping to ensure all clients are thoroughly and equitably cared for, allowing the maintenance of a caseload of upwards of 135+ clients at a time• Received DOH and internal training in ORCA LIFT, Basic Food, MI training, Health Insurance and WA State Community Health Worker training• Researching resources and evaluating case by case needs for clients long-term care coordination and resource referrals• Pivot in providing support by adapting to short-notice changes for long term case management and resource referral under Care Connect 2.0 post COVID Show less

  • Bilingual Resource and Outreach Navigator

    Jul 2024 - now

  • Bilingual Care Coordinating Specalist

    Dec 2022 - Jul 2024