Experience

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  Bny mellon

  Jan 1998 - Jan 1999

  Trust cash manager

  Responsible for managing and maintaining the cash assets of investment funds. Executed income repatriation and adjustments.• Research and respond to advisor inquiries and ensure settlements through problem resolution.• Process foreign exchanges, currency movements and trades.

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  Federated hermes

  Jan 1999 - Feb 2004

  Sr. broker dealer services representative

  Responsible for providing support to broker-dealers, financial advisors, and other clients within the financial industry. Act as a liaison between the clients and the broker-dealer, assisting with mutual fund transactions, compliance, and regulatory requirements. Obtained Series 6 and Series 63 licenses.• Led the initiative, project requirements and development to offer an additional service, 72(t) distribution calculations, to our clients. • Research and resolve client inquiries through strong analytical ability. • Explain the investment strategies, objectives and nature of portfolio holdings to clients.• Assist employers with establishing and maintaining a SEP or Simple IRA retirement plan.• Calculate hypothetical illustrations on model portfolios. Show less

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  Sungard financial systems

  Feb 2004 - Apr 2006

  Project technology specialist

  Responsible for ensuring projects are successfully implemented and that the technical solutions deployed are effective, efficient, and meet the objectives. Improve our systems and workflows by analyzing system processes, communications and staying up-to-date with industry updates which can be leveraged to improve outcomes. Manage and develop system projects through all phases of the system development lifecycle.• Automation of fund account establishment with asset managers.• Invoice & Billing system managing 400 new invoices each quarter.• Correspondence system to generate processing requests to fund families.• Client Relationship Management (CRM) system utilized in two office locations.• Create reports for all levels of management and ensure complete and accurate data. Show less

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  Access data, a broadridge company

  Apr 2006 - Jun 2010

  Senior project manager
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  Broadridge

  Jun 2010 - now

  • Director, Service Delivery

    Dec 2018 - now

  • Director, Implementation

    Oct 2016 - Nov 2018

  • Director, Client Support

    Jan 2015 - Sept 2016

  • Client Service Manager

    Jun 2010 - Jan 2015