Experience

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  Spanco bpo nigeria (airtel call center)

  Feb 2011 - Oct 2012

  Customer care professional

  Meeting Customers' expectation as well as meeting departmental goals.Evaluate customer's concern and resolve problems towards customers' satisfaction.Facilitate, solve and provide high level of customer service that will exceed the Full utilization of all systems functionalities.Stay updated on products, services, promos and procedures for all Airtel touch points and third party services.

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  Greenstratos west africa ltd

  Jan 2013 - Oct 2014

  Human resources officer

  Preparation of interviews and aptitude tests for invited applicants.Staff Training execution, coordination and implementation.Interviewing facilitators for training executionsStaff welfare organization and review.Preparation of leave letters, leave allowances and bonusesPreparation of quarterly staff appraisals and promotion advisoryPreparing staff schedules and other slated payments for approval.

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  Ice group of companies

  Nov 2014 - now

  Human resources specialist

  Ensure on application of the Nigerian Labour Law including review of staff employment contracts, employee benefits, policies, rewards, termination.Conducted investigations related to the company personnelEnsured legal compliance by monitoring & implementing applicable requirements with all existing governmental bodies.Recommending human resource policies and procedures.Assigning & scheduling employees by completing Human Resources organizational requirements and standardsMonitoring company’s organizational culture to ensure the attainment of company’s goals and promotion of staff satisfactionEffectively provided Management support through HR metricsMonitoring company’s remuneration systems Maintaining staff discipline and general administration of staff manual Show less

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  Henshaw-ativie limited

  Oct 2020 - now

  Executive assistant

  Successfully entered all the company data on an app using Google workspace.Confidentiality and non disclosure of sensitive information irrespective of the pressure.Mediated and resolved inter departmental squabble and communicating with the various departments.