Experience

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  Unhcr, the un refugee agency

  May 2010 - Jul 2010

  Fundraising teams

  Street marketing to get new partners and implementation of membership forms. Training on international aid.

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  Dickens school

  Sept 2011 - Jun 2012

  English language teacher

  English teacher for pre-school kids.

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  Universitat autònoma de barcelona

  Oct 2011 - Aug 2016

  While finishing my BA I got involved in Comress-InComUAB, a young ambitious research group that focuses on the social responsibility of media, including projects related to journalism ethics, press coverage of sensitive social issues and the power relations between media, politics and the private sector. I took part in many projects as a research assistant related to the news coverage of migration topics in Spanish media and the usages of Twitter in citizen movements. I contributed as an author to the book 'El uso de las redes sociales: ciudadanía, política y comunicación. La investigación en España y Brasil', about the use of social media to empower citizens comparing case studies in Spain and Brazil. Show less

  • Research assistant

    Apr 2012 - Aug 2016

  • Research Assistant

    Oct 2011 - Sept 2013
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  Ccma i ccrtvi

  Oct 2012 - Jan 2013

  Journalist

  ○ Production of video stories on international affairs○ Updated stories as they unfolded from news agencies○ Gathered, corroborated, and interpreted data from social media○ Collaborated with senior journalists in the creation of larger video stories○ Handled telephone calls and emails from international correspondents

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  Quonext

  Feb 2013 - Jul 2013

  Marketing assistant

  ○ Created content for the company's website and email marketing campaigns○ Prepared agendas and took minutes of meetings and calls○ Produced newsletters and marketing materials such as presentations or leaflets○ Collaborated in the coordination of events with clients

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  Grupo zeta

  Jun 2013 - Jul 2013

  Freelance journalist

  ○ Multimedia coverage of social and cultural affairs happening in my hometown○ Website content management

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  Hermes comunicacions

  Aug 2013 - Jul 2014

  Journalist - el punt avui

  ○ Published over 50 news features and articles○ Covered press conferences and institutional events in Barcelona○ Prepared and conducted interviews○ Attended cultural events as a press representativeOther duties included answering the telephone on the news desk and dealing with any inquiries. Additionally, I was involved in the selection of photos and the layout design of newspaperp ages.

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  Rius consultors

  Jan 2014 - Apr 2015

  Communications officer

  ○ Developed the first communication & PR strategy of the company ○ Led innovative communications actions with partners○ Improved website traffic through SEO-oriented blog posts○ Coordinated client-oriented events and branding actions, such as an annual conference with over 100 participants or advertising campaigns with the local media○ Wrote press releases, speeches, and newsletter content○ Coordinated corporate social responsibility actions such as a joint charity donation through a group of company clients Show less

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  Grupo planeta

  May 2015 - Aug 2016

  Press campaigns & community manager

  Responsible for the press strategy of one of the publishing divisions of the group, with a focus on young readers. ○ Successfully coordinated over 50 book annual launches.○ Achieved excellent media coverage for international authors.○ Coordinated events with over 100 attendees.○ Elaborated press releases and communication materials.○ Managed CRM and e-mail marketing software.Besides the usual tasks of writing and distributing press releases, handling media queries and tracking media coverage, I got actively involved in the organization of events with social influencers and the renewal of the social media strategies to promote our books (@teenplanetlibro). Show less

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  Rius consultors

  Sept 2016 - Dec 2018

  Communications specialist

  After I received a scholarship to pursue my master's abroad, I was offered a freelance position at Rius Consultors due to the trustful relationship I developed with the CEO of the consultancy company. I managed their communications strategy remotely and traveled to Spain on a regular basis to organize events and follow-up meetings with stakeholders.As a freelance communications specialist, my tasks included: ○ Social media management (Twitter, Linkedin) with Hootsuite○ Curate content for the CEO's social media profiles○ Design visual materials for social media, including image and video○ Coordinate internal and external communication flows (email campaigns, monthly newsletters)○ Edit website content and coordinate publications (WordPress)○ Write press releases, event invitations, blog posts (SEO optimization)○ Coordination of client-oriented events: business breakfast meetings three times per year and an annual conference with over 100 participants Show less

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  Un migration agency (iom)

  Jul 2017 - Nov 2017

  Communications assistant

  I supported the development and management of IOM Sudan’s communication strategy. My duties included visual identity development, the creation of digital content, support in the coordination of events and project campaigns, as well as measuring the effectiveness of online strategies through insights and user experience. ○ Elaboration, editing, and proofreading of communication materials such as fact sheets and reports.○ Creation of donor-driven audiovisual digital content, as well as key messages targeting a more general audience.○ Implementation of an editorial calendar for social media and management of official accounts.○ Coverage of events and training sessions to produce news stories and digital content. ○ Increasing knowledge of the working concepts and ongoing projects of the organization.Below you can check some samples of social media content I produced (please note that the video quality is due to equipment restrictions). Show less

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  Carl von ossietzky university of oldenburg

  Sept 2018 - Aug 2019

  Responsible for developing the first communications strategy of the European Masters in Migration and Intercultural Relations, an EU funded masters program. ○ Key objectives and messages○ Audience mapping○ Website content curation (SEO optimization)○ Digital content creation○ Social media management I assisted professors and coordinators of the European Master in Migration and Intercultural Relations in developing materials, preparing lectures and tutoring small groups of students.

  • Communications Officer

    Feb 2018 - Aug 2019

  • Teaching Assistant

    Sept 2018 - Oct 2018
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  Renewables grid initiative

  Dec 2018 - Apr 2019

  Junior communications manager

  Renewables Grid Initiative is a non-profit organization that fosters dialogue and collaboration between environmental NGOs and Transmission System Operators from across Europe.○ Created visual material for social media ○ Elaborated newsletters and email marketing campaigns○ Collaborated in the organization of events○ Learned about the topic of the energy transition in Europe

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  Kiron open higher education

  Apr 2019 - now

  ● Leading the community experience topic across the organisation ○ Developing Kiron's community-building strategy targeting our global student community○ Managing Kiron's community channels with the support of student moderators○ Conceptualising co-creation initiatives to increase student participation and satisfaction○ Coordinating student-oriented initiatives, including communication actions and online events○ Facilitating student participation and collaboration in Kiron's strategy and governance○ Collaborating with the Product team and the digital education specialists in improving community features Show less ● Supporting an agile team apply the Scrum framework to deliver and iterate○ Coordinating team rituals: Sprint Planning, Retrospectives, Sprint Review & more○ Facilitating internal communication and effective collaboration○ Collaborating with the Product Owner in handling the Backlog○ Working with quarterly OKRs and annual KPIs● Developing Kiron's first Safeguarding structure○ Elaborating the Safeguarding Policy and the Whistleblowing Policy○ Defining safe programming standards for Kiron's online learning platform○ Collecting open learning resources to build a training for Kiron's staff members○ Getting trained in Prevention of Sexual Abuse and Exploitation Show less ● Intercultural Community Management○ Created online content to boost the engagement of the student community○ Managed email marketing campaigns and drip campaigns (behavior-based interventions)○ Learned about UX copywriting to target users with diverse digital literacy skills○ Fostered inclusive teaching methods for our blended learning programs○ Created new community building activities to support students throughout the pandemic of Covid-19● Support Services Management○ Handled student requests via Zendesk Support and Zendesk Chat○ Coordinated a Community of Practice focused on student satisfaction● Working in an agile framework○ Familiar with Scrum and KanBan○ Used to working with rituals (daily standup, retros, sprint planning, etc.)○ Presented the outcomes of user stories in general sprint review sessions○ Participated in strategic decisions with the Product Owner in backlog refinement meetings Show less Kiron is an NGO that provides digital learning opportunities for academic, professional and personal growth. Most of our work is focused on supporting refugees, internally displaced persons and asylum seekers that want to develop their academic and/or professional career through e-learning programmes. ● Student support and communications○ Managing omnichannel student communications. ○ Responsible for the implementation of the customer service software Zendesk: ticketing, chatbot features, automation, triggers.○ Segmenting targeted audiences and tailoring messages on a daily basis. ○ Working on drip marketing and other user behavior-based interventions. ● User research○ Leading user research projects to collect insights through interviews with students based in Indonesia, Syria, Rwanda, and many other countries. ● Knowledge management○ Collaborating in knowledge management and documentation (Confluence - Atlassian). Show less

  • Program Lead

    Oct 2024 - now

  • Community Experience Lead & Safeguarding Officer

    Nov 2022 - Mar 2025

  • Scrum Master | Safeguarding Officer

    May 2021 - Jan 2023

  • Student Support & Community Manager

    Apr 2020 - May 2021

  • Student Communications Manager

    Apr 2019 - Mar 2020
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  Viu - universidad internacional de valencia

  Jun 2022 - Jun 2022

  University lecturer