MyNhung Vo

Experience

• 

  Raku Sushi and Asian Bistro

  Aug 2020 - May 2023

  Hostess

  -Partnered in full-cycle recruitment process including screening, interviewing, and training new wait staff, resulting in improved customer service metrics and reduced turnover-Developed and implemented comprehensive training programs for front-of-house staff, focusing on service excellence and operational efficiency-Managed high-volume guest relations while coordinating seating arrangements for 150+ seat restaurant, maintaining positive customer experience during peak hours

• 

  Heritage Park

  May 2022 - Aug 2022

  Certified Nursing Assistant

  -Coordinated daily staff scheduling and patient care assignments for 50+ residents, maintaining optimal coverage ratios and ensuring consistent quality of care-Collaborated with interdisciplinary healthcare teams while maintaining 100% compliance in patient documentation and care protocols-Managed time-sensitive responsibilities in a fast-paced environment, demonstrating strong organizational and communication skills across diverse teams

• 

  THE JOHNSON CENTER FOR CHILD HEALTH AND DEVELOPMENT

  Aug 2024 - Dec 2024

  Clinical Intern

  -Managed front desk operations and time-sensitive communications for leading child development center, achieving 100% same-day resolution rate for patient inquiries-Designed and implemented marketing materials to enhance community outreach programs, improving program visibility and engagement metrics-Coordinated patient scheduling and documentation while maintaining HIPAA compliance in a clinical environment