Amala Philip

Experience

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  Conduent

  Aug 2018 - Jan 2020

  Benefits Associate

  • Maintained relationships with clients at the senior management level and ensure client satisfaction and always take initiative in finalizing the process change with the client.•Maintained proactive communication in delivery of assigned benefits plan for participants. • Managed service delivery for 18+ clients by updating participants retirement benefits, (defined contribution) with respect to New York Stock Exchange.• Managed 10+ defined benefit retirement plans and managed participants data confidential and updated with trust. (data updates, estimates as well as retirement packages for clients)• Created plans and communicated deadlines to ensure projects were completed on time.• Monitored every clients inventory to ensure stock levels and databases were updated.• Worked to maintain confidential administration. Show less

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  Fragomen

  Jan 2020 - Mar 2021

  SOC Analyst

  • Conducted threat analysis and assessment, including malware triage to support security investigations.• Provided first-level support, monitored security alerts, handled incidents, and managed service requests across multiple platforms.• Recorded identified vulnerabilities, created remediation tickets, and tracked their resolution status, ensuring timely mitigation.• Contributed to security documentation and process improvements, including playbook and runbook development for incident response. Show less

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  COGNIZ INFO TECH

  Jan 2023 - Mar 2024

  SOC Analyst

  • Performed security monitoring, managed security cases and tickets, and conducted security incident analysis (SIEM, SOC, EDR).• Created Security Awareness materials (procedures/presentations/training materials).• Supported, collected and delivered analysis for metrics and reporting dashboards.• Blocked malicious network traffic and isolate infected hosts on customers networks.• Conducted allowlisting and filtering of false positive signals.• Investigated phishing incidents and responded to end users.• Assisted in documenting incident response processes through the development of playbooks and runbooks for continuous improvement.• Supported compliance audit activities by collecting and preparing required evidence for external and internal audits.• Contributed to maintaining and enhancing the team skills in relevant areas.• Designed and documented related processes. Show less