Experience

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  Touch & technology company

  Feb 2002 - Mar 2005

  Helpdesk support technician

  • Troubleshoot, solve and participate in preventive maintenance for all company IT infrastructure.• Support the users on network login issues• Define new users on the active directory and reset their password.• Assist users throw helpdesk.• Train the users on MS office and OS.

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  Central bank of sudan

  Apr 2005 - Aug 2013

  • Deliver cutting-edge banking software solutions such as (Core Banking System (Symbols), Electronic Clearing Centre (ECC), Real-Time Gross Settlement (RTGS)) for CBOS• Designed system architecture changes, reducing the cost of hardware by thousands of dollars. • Led national and international teams with different cultural backgrounds, implement CBOS software/hardware platforms, and managed multi vendors all over Europe, Africa and Asia. • Conducted and delivered (RTGS) Access Module training materials and conducted hands-on and in-depth training to all IT commercial Banks of Sudan.• Provide technical support to ensure that RTGS Modules functioning properly at all commercial Banks and resolve the escalated IT Issues from help desk.• Manage changes to IT policy/procedures.• Plan and designed a disaster recovery strategy and ensure availability of the CBOS systems.• Company IT Production environments Readiness.• Ensure vendors Party Licenses are valid.• Ensure vendor support for Systems Go-Live.• Manage RSA system and handle token replacements, expiry. Show less

  • System Manager

    Mar 2009 - Aug 2013

  • Senior Database Administrator

    Apr 2005 - Feb 2009
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  Eastern province municipality

  Sept 2013 - Dec 2015

  It - pmo specialist

  • Develop long and short-term PMO Department strategy and action plans in alignment with Eastern Province Municipality strategy. • Develop and ensure adherence to PMO Department policies and procedures in line with Eastern Province Municipality's requirements.• Establish the Municipality-wide framework and supporting guidelines for managing projects based on best practices and internationally recognized methodologies and oversee the implementation of project management standards set by PMO.• Prepared the technical specifications and the drafting of the bid requirements and specifications• Oversee and manage the entire project cycle, from project approval to project closure and create effective project control for projects.• Coordinate the integration among all projects, enforce and ensure the full utilization of the PMO framework across IT projects.• Oversee the implementation of risk and quality management procedures for all projects, monitor changes and interventions to projects with the aim of getting them back on track and achieving project outcomes.• Review the projects progress reports on a periodic basis and present relevant updates and recommendations to Dammam municipality Project supervisor and other relevant stakeholders as and when required. This includes providing top management of Municipality with a consolidated view on the performance of projects. Show less

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  King abdulaziz university

  Jan 2016 - Nov 2023

  Tasks and responsibilities:• Provide leadership and technical guidance on the various IT (Software Systems/Infrastructure) projects of King Abdul-Aziz University. Plan, coordinate, follow up and ensure timely and quality implementation of the information technology deanship activities with all Project Managers for on time delivery of various Software Systems/IT Infrastructure projects university. Ensuring effective and efficient management and coordination of the program team in IT deanship.• Prepare quarter progress and monitoring reports on the IT-infrastructure/software projects/portfolio in the university and present quality assurance on quarterly basis. • Focal point person for the knowledge management practice and providing different best practices of project management with other project managers and team. Provide fact sheets and project brief • Development of Quality Management Strategy for IT management, annual planning, guide project managers to follow standards and PMO methodologies. • Support and lead various projects administration, recruitment, procurement, annual delivery plan, budgeting, reporting and ensure quality through regular monitoring of all projects with the project managers, project team, IT departments/units and partners. • Prepared and led capacity building training sessions to the IT staff and project managers and sharing tools and project management processes knowledge with all partners and stakeholders. Show less

  • Project Consultant

    May 2021 - Nov 2023

  • IT-PMO Project Manager

    Jan 2016 - Apr 2021
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  Digital transformation center

  Mar 2023 - now

  Pmo expert

  • Oversaw program management, project portfolio management, and project planning at Digital Transformation Center in Jeddah.• Led and managed the program management office, ensuring successful execution of digital transformation projects.• Utilized strong analytical and communication skills to collaborate with cross-functional teams.• Implemented project management best practices to drive efficiency and achieve project goals.