Experience

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  Capita

  Sept 2012 - Jul 2014

  Once I was experienced in the Customer Services department in Debenhams, I moved into the social media team tending to customers' queries and complaints via Facebook and Twitter. During my time at Capita I progressed from Customer Experience Advisor to managing escalated customer complaints and co-ordinating social media. It started by answering basic customer queries over the telephone and progressing to answering escalated customer complaints both via email and telephone calls. This would include case management and liaising with both the customer and other departments within Debenhams.

  • Social Media Assistant

    Jan 2014 - Jul 2014

  • Customer Experience Advisor

    Sept 2012 - Jan 2014
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  Venue fundraising ltd

  Jul 2014 - Nov 2014

  Charity fundraiser
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  Debenhams

  Dec 2014 - Sept 2016

  Qa tester

  • Extensively experienced in smoke testing, positive testing, negative testing, boundary testing, functional testing, system testing, regression testing and UAT testing• Expertise in test case designing, test designing techniques and writing scripts based on framework. • Proficient in developing comprehensive QA documentation based on the analysis of business and technical specifications/requirements including: test plans, test cases, test scenarios, test approach and set up testing environment• Experience with issue/defect tracking and change management tools, such as JIRA • Experienced in testing both java and html code Show less

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  In control debt solutions ltd

  Sept 2016 - now

  Client account manager and debt advisor