Experience

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  Print electronics equipments pvt ltd

  Jan 2014 - Jun 2016

  Customer support engineer

  My Responsibility is to Installation and Service of Access devices.Access devices devices like. 1.Attendance Recorder. 2.Bio-Metric. 3.Proximity card devices. 4.Smart card devices. 5.Touch token devices.

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  Atandra energy private limited

  Jun 2016 - Jul 2018

  Customer support engineer

  A "Dynamic and Determined professional” working as Customer Support Engineer deals with Servo Stabilizer Installation and site survey carried out for new stabilizer. Coordinating with EMS team for acquire a basic knowledge in the field of Energy Meter installation.

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  Cognizant

  Aug 2018 - May 2022

  Technical support analyst

  Domain: Insurance Providing L2 support for the applications, Job monitoring, change management and immediate IT-related assistance to customers in a service desk setting. Conducts trouble shooting Measures. Guides Customer through the process of installation, maintenance and upgrades. Uses application software and operating systems to evaluate and diagnose unique and non-recurring Problems. Assure customers of timely resolution of technical issues. Resolved trouble tickets that were received in a timely, professional and efficient manner. Strictly complies with all escalation procedures as detailed in service Level Agreement (SLA). Leading the 05-member team in java technology Job monitoring in Windows Server and Log analysis in Splunk, Topaz, BladeLogic, App D to fix the job failures. Coordinated with L1, L3, Development team, onsite team and getting issue resolved within SLA. Interacting with Business users and application owners for next level Application issues. Capable of maintaining multiple P1 and P2 calls. Flexible to work in any shifts. Show less

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  Walmart global tech india

  May 2022 - now

  Technical service engineer