Experience

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  Heb grocery

  Feb 2011 - Jan 2013

  Stock the Frozen Food department, manage inventory, directly oversee department employees, manage processes for department to include reduction of inventory as well as sanitation and rotation. Also order products. Overnight Manager-in-Charge: Receive deliveries, truck seal system, customer service, personnel management, BI analytics. Electronic Maintenance Bench, EM Tech on call supporting stores SA Retail Support Center supporting the admin offices, networks, and new installs Info Center (Headquarter support) Technician then Network Operating Center learning about HEB's Unix/Linux systems and total IT infrastructure

  • Frozen Food Lead

    Aug 2012 - Jan 2013

  • O/N Manager-in-Charge

    Jun 2006 - Aug 2012

  • IS/EM Intern

    Feb 2011 - Apr 2011
• 

  Ibm

  Jan 2013 - now

  PFE's are typically engaged to provide technical expertise for critical situations. Product Engineering works with Development, Engineering, Test, RAS and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product field engineering provides support to the Technology Support Services (TSS) to develop and drive the implementation of product repair, field management and problem resolution strategies. Show less Install/upgrade/repair enterprise hardware for IBM clients in data centers all throughout the Austin and San Antonio area. Troubleshoot and resolve complex problems as well as plan installs to meet customer needs. Responsible for the interface and relationship between IBM and the customer. Educate customers on ITIL and industry best practices. pSeries/iSeries midrange servers, DS series midrange storage, Brocade & Cisco routers and fabric san switches/directors, DS8K high end enterprise storage subsystems, large tape and virtual tape library clusters, blade servers, NetAPP filers and metro clusters, Dell servers, System X servers, and Macbooks. Anything that's in a datacenter usually. Show less

  • AG Team Lead - Hydra PFE/SME

    Nov 2024 - now

  • Hydra/Tape Storage Product Engineer/SME

    Dec 2021 - Nov 2024

  • Support Services Representative/CE (Enterprise)

    Aug 2014 - Dec 2021

  • System Services Representative

    Jan 2013 - Aug 2014