Walid Elassaly

Experience

• 

  Ericsson

  Jan 1998 - Jan 1998

  Trainee

  Trainee at Ericsson Enterprise for PBX

• 

  Nokia

  Apr 2007 - Mar 2013

  General:-Establish & maintain common project & business management practices across all business within region-Ensure cost optimized business management routines are maintained (e.g. operational reviews, action planning & follow up). -Mandate to simplify processes and overhead activities where neededProject Excellence:-Implement common PM framework/governance acc. global governance and region specific business needs-Actively drive best practice sharing / lessons learned process across SB’s Generic PM Capability:-Provide Competence Development {CoDe} support for Service Business Manager’s – incl. Customer Operations Manager’s-Implement standardized PM CoDe practices (excl. Service Business specifics)-Active feedback collection and improvement proposal towards Regional ManagementPerformance Mgt . & Reporting:-Assign CPM resources to COM/ projects for PCA and PARD adherence monitoring and reporting -Provide transparency on region projects (Budget, Time, Quality)-Facilitate & conduct Operational Review Meetings (ORM)-Align Project Deep Dive's (SB-Assessments) with ORM’s-Drive Region specific programs (e.g. Project Turnaround)-Facilitate Project satisfaction surveys Show less •Line Management of the Care Product Managers, and responsible for ensuring relevant support to all care pre-sales activities•Planning and development of relevant competencies, starting by cross Line of Business {LoB} Competence Development•Maintain expertise on Care portfolio and ensure relevant promotions and business development activities take place where required•Development and optimization of relevant Modes of operations and processes to optimize cooperation with other parts of NSN organization (CO GS sales, Care SEM, CTs..) •Coordination with global on amendments and updates of relevant processes and tools (CAST, Dimitro tool)•Coordination with Global and Service Sales organization on how to use remote tendering capabilities in India (CSSC) as efficiently as possible•Center of expertise for all costing and pricing discussions in the region•Feedback to Global LoBs on portfolio performances, market trends, price benchmarks, etc.. Show less Regional Care Head-GCT Orascom NSN;•Care Senior interface to Group Customer Team {GCT}(internally and customer) for escalation and communication to GCT•Lead in Frame Contract negotiations and preparations from Care Service Business Line. Special focus: Warranty and Penalties.•Tendering and sales support to Solution Sales Management for GCT, in close cooperation with SWS&HWS PdM’s •Member of Care region Management team and GCT Service Management team•Responsible for business management and thereby Profit & Loss for Care-portfolio for GCT•Contribution to Care Short Term Plan and Long Range Plan business plans for the GCT•Feedback to Regional SW Services Product Management on portfolio performance, GCT trends etc•Internal promotion and harmonization of Care portfolio requirement from GCT to the Care organization and vise-versa•Responsible to ensure appropriate business planning/growth and drive service development for Care-related services in GCT•Drive up-sell and service development initiatives from GCT requirements•Lead CaPMs within the Customer Teams (CT) belonging to GCT by promoting corrective actions for issues affecting Care business at CT/GCT level, act as Care escalation point. Show less •Take the "Customer ownership" in Care phase, acting as primary interface towards the customer for Care related activities and issues •Responsible for overall P/L and direction/objective setting Develop Long Range Plan (LRP), Short Term Plan (STP) and action plan; establish Care specific objectives for the account(s) and manage reporting as well as control customer invoicing•Ensure accurate Care demand and LE figures for CT demand planning Sales and profitability (Care gross margin) responsibility for Care business of the account(s)•Report Care status and progress externally and internally in a structured way•Identify and develop new business opportunities, understand the customer needs and channel them to global service lines•Participate in new tender activity ensuring that Care resourcing and margins are appropriately planned and executed•Execution of Care Agreement and other contractual requirements related to Services in Care phase, managing Customer expectations and internal operational and financial risks Lead and manage Care Team•Oversee all Care operations within the account(s) related to all NSN products•Formulate and regularly update account(s) specific Care Plan Implement Care process and Care Management into the account(s)' operations •Manage subcontractors/contractors/3rd parties whenever applicable Show less

  • Head of Project Management Office, Africa Region

    May 2012 - Mar 2013

  • Head of Care Product Management and 3rd Party support, Africa Region, NSN

    Jul 2011 - May 2012

  • Regional Care Head-GCT Orascom,NSN

    Jul 2008 - Jun 2011

  • Care Program Manager (Telecom Egypt Account)

    Apr 2007 - Jul 2008
• 

  Nokia

  Jul 2013 - Feb 2016

  Head of Service for Egypt
• 

  Nokia

  Oct 2018 - now

  Leading regional teams for Deploy responsible for rollout and implementation portfolio and guidelines as well as Care (Technical Support Services) responsible for maintenance and support portfolio and guidelines in region Middle East and Africa

  • Head of MN Deploy and Care- MEA

    Jan 2024 - now

  • Head of Mobile Network Care- MEA

    Feb 2016 - Jan 2024

  • Head of Local Delivery Organisation-MEA

    Oct 2018 - Dec 2022