Samikchya Dahal

Experience

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  Global IME Bank Limited

  Dec 2014 - Feb 2018

  Assistant

  Worked with Nepal's leading "A" class commercial bank for more than three years in the role of a bank teller and customer service representative. During my banking career, I have excelled at delivering customer service and performing administrative tasks such as answering calls and customer inquiries, scanning, faxing, directing calls, and so on for efficient daily operation. I have also operated cash counters involving transactions such as deposits, withdrawal, 21 different foreign currency exchange, remittance, revenue collection with 100 % accuracy as a bank teller. I also collaborated with the team members within and other departments achieving 100% customer satisfaction. Show less

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  OneCare Limited

  Jan 2019 - Mar 2022

  Assistant

  As an extended care assistant at OneCare Limited, most of my duties comprised consumer care. I actively involved to aid elderly residents and residents with dementia on personal care and any assistance needed as per care plan and standard.Alongside, I also worked closely with the administration for a short period where I performed administrative tasks such as answering and directing incoming calls using a multi-line telephone system, delivering administrative support to team members by making copies, organizing documents, updating consumer files and so on. I actively participated in improving consumers' outlook and daily living through compassionate care. During my career, I continuously collaborated with the team members within and other departments achieving 100% consumer satisfaction. Show less

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  Spotlight Retail Group (SRG)

  Mar 2022 - now

  Team Member

  •Greeted and received customers in a welcoming manner and responded to their queries.•Directed customers by escorting them to racks and counters.•Suggested and shared product knowledge with customers.•Stock and inventory management.•Carried out checkouts including refunds and exchanges.

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  SG Fleet AU

  Oct 2023 - now

  Purchasing Officer