Lynette Frank

Experience

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  Nedbank

  Apr 1999 - Apr 2005

  Legal Administrator

  Successful legal administration support in collections

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  Credit Skills and Management

  Jul 2004 - Jun 2005

  Credit Management Lecturer
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  Due Process

  Apr 2005 - Jun 2006

  Legal Administrator

  Optimised the operational performance targets for legal / late stage collections with external debt collectors

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  Blake & Associates

  Aug 2007 - Oct 2013

  Key Account Exec

  Develop Strategies in the reassessment of collections and third party client relation- ships.

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  Ignition Group

  Jan 2014 - Feb 2017

  Operations Manager

  Responsible for the business unit that houses the value added products running as separate brands and businesses. Responsible for overseeing all the elements in managing this process from B2B and B2C

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  Mobius

  Mar 2017 - Mar 2018

  Project Manager

  Leader in developing and implementing products suitable for the Telecoms space while consistently exceeding Customer expecataions

• 

  Standard Bank Group

  Sept 2018 - now

  Operations Manager

  Providing a seamless customer journey is at the forefront of my day to day responsibilities. This would include the management of a customer support team and a technical team. As is the nature with customer supporting roles , there is an ongoing agile project team that work closely with me to improve customer experience via self service channels. With this in mind, it is not only a necessity but compulsory that I have a full view and in-depth understanding of our strategic goals, execution, delivery and financial boundaries in order to deliver the best customer experience while meeting our objectives. I have a small efficient and effective team, because I believe that throwing people at a problem is not a solution. My aim to automate as many processes to minimise costs and more importantly eradicate the margin for human error. This almost always yields a better customer experience.Reporting and staff development is a key focus areas. With customer service, technical support and quality assurance sitting under my umbrella, my success would not exceed expectations without the efforts of a robust and enthusiastic team and the reports that support our accomplishments.Due to our fiduciary responsibilities, I am also responsible for ensuring that we adhere to regulations and manage Risk proactively. Show less