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Kai Kwong

Kai Kwong

Waiter

Followers of Kai Kwong259 followers
location of Kai KwongGreater Cardiff Area

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  • Timeline

  • About me

    Global Major Incident Manager

  • Education

    • The University of South Wales

      2011 - 2014
      Bachelor of Science (BSc) Computer Forensics 2:1

      Activities and Societies: Cardiff Thai Society football team Graduated in Computer Forensics, studied modules such as Advanced Digital Investigation, Evidential Practice Techniques, Computer Networks and Security, Operating Systems, Programming (C#, Python, Java)

  • Experience

    • Happy Gathering Restaurant

      Nov 2004 - Sept 2010
      Waiter

      Serving drinks and food to customersPrepare and organize all areas of the restaurantAnswer phone callsDeal with customers' requests

    • Hilton Hotel

      Sept 2010 - Jul 2011
      Conference and Event assistant

      Prepare conference and meeting roomsPrepare and organize for wedding dinner and other event partiesServe food and drinks to guestsDeal with guest inquiries

    • Thai Edge Restaurant

      Nov 2011 - Dec 2012
      Waiter

      Serving drinks and food to customersPrepare and organize all areas of the restaurantAnswer phone callsDeal with customers' requests

    • Firstsource

      Aug 2014 - Nov 2014
      Sales Advisor

    • Attenda

      Dec 2014 - Sept 2016

      • First Line Support

        Dec 2015 - Sept 2016

      • Service Desk Analyst

        Dec 2014 - Dec 2015

    • Ensono

      Sept 2016 - now

      • Global Major Incident Manager

        Feb 2023 - now

      • Shift Lead

        Nov 2019 - Feb 2023

      • Second Line Support

        Jul 2017 - Nov 2019

      • First Line Support

        Sept 2016 - Jul 2017

  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Jul 2021

    • Level 4 Diploma in Principles of Leadership and Management

      ILM
      Dec 2022

    • Level 4 NVQ Diploma in Management

      ILM
      Dec 2022