Experience

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  Birmingham health and wellbeing partnership

  Oct 2015 - Oct 2015

  Work placement

  I worked to provide event support and coordination in across multiple Birmingham sites. I also worked with the team in the head office in the data research and collection department.

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  Mondelēz international

  Jul 2018 - Jul 2018

  Work placement

  Working within the Global Human resources team, supporting the implementation of a case management and knowledge management

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  Birmingham county fa

  Aug 2018 - Dec 2019

  Football referee

  I regularly refereed games in the Birmingham youth leagues and therefore have learnt to communicate clearly and provide firm leadership to vocal and challenging groups.

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  Price waterhouse management consultants

  Aug 2018 - Aug 2018

  Work placement

  Gained valuable insight and connected with employees whilst working within the International Tax, Auditing and Project Management consulting departments for the duration of the work experience.

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  Inghams

  Dec 2019 - Mar 2020

  Hotel assistant

  • Acted as the single point of contact for hotel guests between 11 pm and 7 am, providing outstanding customer service by efficiently handling requests and resolving any issues that arose• Utilised expert knowledge of the resort to provide personalised advice to guests on options and opportunities• Communicated in French with local workers to ensure inventory levels were maintained. • Used team-working skills to support chefs with food preparation; maintaining the highest standards of kitchen cleanliness • Showcased creativity and organisation when preparing guest spaces, to optimise the guests’ experience Show less

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  Nhs

  Jun 2021 - Sept 2021

  Nhs test and trace site worker

  - Performed a front-line customer service role in a busy COVID testing centre, utilising clear, concise and empathetic communication skills with customers who were often anxious or impatient• Used leadership skills to provide training on procedures to new members of the team when needed- Diligently complied with all policy and procedures to ensure safety and security on site- Followed standard operating procedures to manage and track tests and equipment, utilising attention to detail and problem-solving skill Show less

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  Wine inns limited

  Oct 2021 - Mar 2022

  Sales advisor

  - Responsible for cash transactions and inventory management within a busy shop selling a wide range of alcoholic drinks- Effectively marketed high-value products based on customer ‘wants’- Proactively researched products on sale, quickly absorbing large amounts of information in order to make confident recommendations to customers - Used sales data to inform customers of trending products

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  Csrn

  Dec 2021 - Aug 2023

  Client services executive

  - Proactively engaged with management teams within NGOs and other social impact organisations around the world to identify opportunities for student consulting society support- Built long-lasting professional relationships with NGO leadership and business consultants to enable continued collaboration between organisations- Discovered and interacted with senior NGO members to convince them to join the CSRN network and onboard them- Built high-quality project briefs within tight deadlines including the mapping of organisations, definition of assignment objectives and high-level solutions to problems identified. Coordinated projects in collaboration with organisations such as ‘Ekobarn’, an eco-friendly waste management company and ‘Planet Happiness’ a global data analysis for tourism charity- Project managed the hand-over of consulting briefs to delivery teams, including regular follow-ups- Acted as key contact to coordinate projects that worked on database management, marketing and social media campaigns, private and government grant applications and sales strategy adaptation Show less

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  Transatel

  Sept 2022 - Aug 2023

  Business development representative

  International Business Developer for IoT services and activities in charge of expanding the network of clients- Contacted prospective clients and lead discovery conversations- Handled customer presentations, quotes, RFIs, and RFPs. - Coordinated with Project Management Office, Technology, Marketing, and Production teams to increase project success and client satisfaction

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  Ding hospitality

  Sept 2023 - May 2024

  Co-founder

  After identifying and verifying Belfast's underserved hospitality industry's need for a high-quality, last-minute staffing solution, Ding Hospitality was born.Key responsibilities included: Strategic PlanningLeadership and managementCustomer relationship management Sales and marketing strategy managementSome key milestones included:Curated a network of 120+ vetted workersCollaborated with 81 hospitality businesses across Northern IrelandGenerated over 30,000 impressions across in-person and online marketing and content-generation strategiesCreated the website (viewable but no longer active) https://dinghospitality.wixsite.com/my-site Show less

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  Softcat plc

  Sept 2024 - now

  Corporate account executive