Experience

• 

  San pablo optometric center

  Aug 2006 - Nov 2013

  Receptionist
• 

  La clinica family optical

  Nov 2013 - Oct 2014

  Ophthalmology/optometry assistant
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  Albany berkeley optometry

  Oct 2014 - Aug 2017

  Optician/medical billing specialist
• 

  Walnut square optometry

  Aug 2017 - Jun 2021

  Led a remarkable financial turnaround, reducing the monthly income deficit by 30% within just 6 months.Directed the transition from paper to electronic records through the implementation of cutting-edge practice management software. Crafted an efficient, effective, and punctual operational system, significantly enhancing overall practice performance. Provided invaluable mentorship, advising employees on areas needing improvement and designing comprehensive criteria for performance evaluations. Attained deep expertise in frame lines and lens designs to provide personalized guidance to patients. Nurtured crucial relationships with patients and vendors, a cornerstone for the success of small businesses. Expertly managed budgets for frame purchases and office supplies. Show less

  • General Manager

    Mar 2019 - Jun 2021

  • Office Manager

    Aug 2017 - Jun 2021
• 

  Denny eye and laser center

  Oct 2021 - Jul 2022

  Surgical coordinator

  Orchestrated complex scheduling for two surgeons, managing an impressive average of 40-50 patient appointments each month. Expertly managed resident and surgical schedules for both surgeons, ensuring seamless coordination. Seamlessly coordinated a multitude of in-patient and out-patient procedures at the hospital and surgery center. Meticulously collected and communicated pre-operative testing, surgery orders, and documentation for ocular surgeries. Provided invaluable resources to allay patient concerns about surgery, demonstrating exceptional patient care. Acted as a trusted advisor, educating patients on various intraocular lens types to enhance their lifestyles and visual preferences. Show less

• 

  Total vision

  Jul 2022 - now

  Spearheaded a remarkable turnaround, catapulting the capture rate from 53% to a remarkable 70% within just 4 months. Masterminded a complete overhaul of the patient schedule, guaranteeing optimal staffing levels for unparalleled patient care. Pioneered and revitalized operational protocols, making daily tasks not only efficient but consistently attainable for all departments. Cultivated an empowered work environment where staff consistently exceed daily and monthly goals. Collaborated closely with operations and IT teams to ensure seamless system functionality. Engaged in strategic collaboration with senior leadership to align career development goals and ensure a clear path for advanced career opportunities. Show less

  • District Manager

    Jan 2024 - now

  • Practice Manager II

    Jul 2022 - Jan 2024