Ashish Agrawal

Experience

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  SIEMENS INFORMATION SYSTEM LTD

  Jun 2005 - Aug 2005

  Trainee Engineer

  Network Clustering and Storage Area Network (SAN) EnvironmentOrganisation; Scope: I have completed 8 week industrial training from SIEMENS INFORMATION SYSTEM LTD, GURGAON where I got theoretical and practical exposure about the Industrial environment, concepts of Network Clustering and Storage Area Network (SAN) Environment.

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  Innovative Infratech Solutions Pvt. Ltd.

  Jul 2006 - May 2009

  Operations & Maintenance Engineer

  - Assured the execution of projects within time, quality, cost & budgetary parameters.- Monitoring and rectification of alarms on MSC, HLR & VAS nodes.- Daily monitoring of business activities and promotion of services.- Responsible for UP & Running India & Outdial applications error-free services.

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  SM Creative Electronics Limited

  Jun 2009 - Aug 2010

  VAS & IT Specialist

  - Led feasibility analysis, proof of concept, development, and implementation of multiple value-added services in different telecom operators in the Asia Pacific and Africa Continent. - Guarded the execution of projects within time, quality, cost & budgetary parameters.- Planning and implementing the requirement of the current Solution according to the increase in subscribers and hardware requirements with the modification in the database. - Directing, leading & motivating the workforce, and imparting continuous on-the-job training for accomplishing greater operational effectiveness/ efficiency. - Track and monitor the revenue streams consistently and plug the revenue leakages and customer service issues Show less

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  Telenity

  Aug 2010 - Mar 2014

  Deputy Manager - Managed Services

  - Managed location based multiple projects to design and develop highly scalable solutions for enterprise customers.- Supported business team with pre-sales support from technical presentations, preparing RFP responses, and project kick-off meetings. - Expansion in VAS network and implementation of proactive maintenance procedures along with general software modification (upgrade/update, correction mapping, market corrections, emergency solutions) whenever is required.- Revenue Enhancement: Design segment-specific, pricing strategies based on customer requirements to generate additional revenue $1.5M/yr.- Documented processes to set up development & deployment guidelines as per industry standards.- Administered for Campaigns and communications to promote VAS services to increase usage and retention. Analysing the growth and de-growth circle wise and suggest what schemes to be run to maximize the usage.- Guaranteed correct plan mix for new products to achieve ARPU (Average Revenue per User) objectives.- Timely Analysis, tracking & report making of penetration/usage/revenues of different products & services to help top management decision on planning new services. Show less

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  Tech Mahindra

  Apr 2014 - now

  - Facilitated multiple teams in Agile Framework – iOS and Android application DEV, CI/CD team, Support team, testing team to smoothly run the production support, delivery.- Established new stream in production support from 2017-19 for a recurring revenue increase of $3.0M/yr.- Proposed & lead team for CI/CD automation and monitoring to reduce resourcing cost and avoid errors resulting in $450K cost saving. - Closely worked with leadership to participate in the PI planning, sprint planning, incident, problem, capacity, time management, service management, team management, and change, configuration management activities.- Experience in leading large teams (25+) and ensured SLA's, feature deliveries, and other service deliverables of business priorities. - Charted confluence documentation for day to day improvement task in agile methodology with good understanding of JIRA Show less 1. Associate Tech Specialist for a whole Mobile self serve Mobility Project who is responsible for Requirement gathering, Data Analysis, Support of Pega AMP Chroma platform, MBM Application client side, Middleware side, backend databases as application will interact with multiple backend; pull the data for analysis and reporting. 2. Performed risk analysis, gap analysis, selection of target hardware, future capacity requirement analysis and worked with all parties to define the project3. Troubleshooting all components of Pega AMP Chroma platform, Application Client Side, Middleware side, Hardware, interfaces and networks.4. Maintenance of Technical documentation & generating various reports/management reports.5. Ensuring SLA's and other service deliverables to be met. Show less

  • Technical Manager

    Apr 2019 - now

  • Team Lead

    Apr 2014 - Mar 2019