Experience

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  Siemens enterprise communications

  Jan 1991 - Jan 2003

  Resident support specialist

  Initially hired as a System Test Technician for this Telecommunications Industry leader. - Rapidly advanced to Customer Support Engineer, Field Service Specialist and later promoted to Resident Support Specialist as a result of product knowledge, project/service performance and training skills. - Performed contract work for Siemens to the U.S Army while assigned in Manheim, Germany. - Provided hardware and software support for several EWSD switches. - Troubleshot the Armys trunk-to-trunk routing network. - Developed possible solutions on special projects. - Trained European nationals after cut over of the EWSD switch. Major Achievements: * Positioned Team and Department to compete more effectively, consistently meeting or exceeding customers' expectations. * Developed and wrote procedures/manuals for the installation and use of Communications hardware and software. Prior to joining Siemens, held various engineering, manufacturing and QA/QC positions with Berkel, Duisburg, Germany Show less