Daryl Ampil

Experience

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  NEC

  Apr 2008 - Jun 2010

  Software engineer

  • Developer, responsible in assigning different modules of task that needs to be implemented• Creates Technical Document such as Functional Design and the Detailed Design documents before proceeding on implementing certain changes on the systems software• Provides and conducts training/orientation for the new hires or junior members

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  Hewlett-Packard

  Jun 2010 - Sept 2012

  SAP BASIS

  - SAP System Monitoring- Transport Management- Multiple Database Refresh- Monitor Incident, Fulfillment Request and Fulfillment Task Queues – handle, troubleshoot and resolve tickets, whichever is necessary.- Member of the Proactive Problem Management TEG- Analyze auto-generated alerts and classify according to validity on a bi-monthly basis- Come up with an action plan for problematic CIs generating false alerts and/or recurring duplicate tickets- Implement action items and communicate to concerned people, i.e., TEG or team, accordingly.- Document new processes and how to’s on my assigned category and publish it to be used as a documented guide for the team- Conduct refresher trainings on my assigned category.- Member of the Incident Management TEG- Analyze escalated tickets to ERP Escalation team and classify according to validity on a monthly basis.- Carefully notify the DM who is found to have an invalid escalation.- Makes sure that anyone who had an invalid escalation is properly educated on the correct process to avoid repetitive non compliances- Task-List SPOC:- Owns and manages the alignment of all Tasks and changes to be executed by the team- Aligns resources to every change/task and coordinates with other sites for executors during non-ASIA time zone Show less

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  Msg tsfi

  Sept 2012 - Jan 2015

  Mid level Sap Basis consultant

  • Oversee the day to day operation as the shift lead• Attend meetings on owned accounts mostly on North America Timezone• Create/Generate Workplan for installation/Upgrade activities• Monitoring Production SAP systems• Performs SAP installations• SAP System Copy and Migration• SAP components, Database and Kernel Patching/upgrade activity• Generation and Analysis of Early Watch Report• System/Database Refresh• Performance Tuning• Troubleshoot and resolves tickets• Performs Root cause analysis Show less

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  DXC Technology

  Jan 2015 - now

  Oversee day to day operational activities across all 3 shifts. Manages customer expectations and aligned KPI on a weekly and monthly basis SAP Basis Administrator Delivery Lead for European RegionLeads a team of Level 1-3 SAP Basis AdministratorsLeads the Planning and implementation for SAP related Upgrades/Patching (e.g HANA upgrade, SAP EHP/Stack upgrade)Customer Facing for both Technical and Administrative TaskEscalation for Level 3 SAP Basis SupportLeads and Drive Problem Management (ITIL v3)Coaching and Mentoring for Fresh grad and Junior SAP Basis Administrators

  • Service Delivery Manager

    Mar 2021 - now

  • Operations Team Lead

    Apr 2018 - Mar 2021

  • SAP Basis Delivery Lead

    Jan 2015 - Apr 2018