Experience

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  Pak telecom mobile ltd (ufone)

  Sept 2000 - Mar 2006

  Assistant manager noc

  • O & M of Nortel MSCs/HLRs, Nokia MSC, Glenayre’s VMS, IWF & Billing Mediation• O & M of complete Nortel GPRS Core i.e; GGSN, SGSN, SIG, CGF, DNS and Radius• Change management as per network expansions & routing changes etc• Successfully accomplished IOT testing between Huawei & Nortel Core NEs • Performed integration, cutovers & upgrades during network expansion phases• Finalized routing plans, Acceptance Testing documents & Method of Procedures (MOPs) prior to upgrades Show less

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  Etisalat (ufone)

  Mar 2006 - Dec 2021

  • 4G/LTE RFP evaluation of Nokia, Huawei & ZTE against 379 clauses, 45 performance & 15 process KPIs• Managed Services secured for 13 Core Data Center locations with discounted budget of 8.92 M USD• L3 Services secured for (RAN, MW & Data Center/Core sites) for 5 years with budget of 17.3 M USD• Network Modernization to ATCA based Core Infrastructure saved L3/Warranty of 443,750 USD• Led as Quality Champion, 15 Quality & 11 Information Security Audits leading to ISO 9001-2015 • 5 levels Security Management of nationwide 118 Telco/IT Network Elements• 86,600 USD p/a Saved by change management cycle time optimization from 9.45 Hrs mins > 5.5 Hrs • 10,600 USD Saved per annum by Improvement of planned activities success rate from 95% > 97.5% • Led group level synergy project for 4G Wireless Broadband traffic with ‘0’ downtime• Contracts/budget management of worth 7,715,479 USD with 8 vendors including Huawei, Mavenir & Trovicor• Change Management by implementing 4 levels process cycle• IR Tool cost optimization project completed & saved around 26,000 Euros per annum• IR/IDD services protection implemented increasing revenue of 40,200 USD• Designed nationwide Services Mapping Flow for 9 Metropolitan Cities, 13 Critical routes for RAN, CS, PS, BSS, VAS & IT infrastructure services• SLAs management of Network Availability, 12 Performance KPIs & 8 Process KPIs Show less • Accomplished NOC transformation project from isolated network functions to integrated NOC in 40 Weeks• Reduced 162 Hrs of data degradation per year by implementing Data Traffic Monitoring Tool at 5 mins interval stats• Launched roaming with 323 Postpaid, 152 Prepaid & 231 3G Roaming Partners by leading International Roaming Team • Optimization of Intelligent traffic steering with 27 preferred roaming Networks• Global roamer tool cost optimization completed saving around 13000 Euros per annum• Customer experience management through 7 work codes within SLA • Brought call success rate below 90% for top 20 Intl destinations by carriers optimization Show less • Developed 211 SOPs & Work Instructions related to Change Management• Persuaded Nokia to include Hardware Warranty support during bidders evaluation exercise of phase 7B swap project• Led Nortel/Nokia Network swap project with Huawei having “0” downtime & closed all Project snags• Introduced APN agnostic feature resulting in additional Data traffic• Annual budget forecasts for the 6 regional teams• Departmental man power planning of 4 regions, recruited more than 40 Engineers & performance reviews Show less

  • Manager Technology (Governance)

    Dec 2015 - Dec 2021

  • Regional Manager-Core Operations

    Jan 2011 - Nov 2015

  • Manager Support & Network Analysis

    Mar 2006 - Dec 2010
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  Etisalat (ptcl group)

  Dec 2021 - now

  Group head of wireless core & vas technology

  • 99.9995% Network Availability management of 128 CS/PS Core, VAS, WLL based Nodes• Implementation of ISO 27001 compliance across 128 Telco platforms• Capitalization of International A2P SMS traffic & revenue around 0.8M USD per annum• Network Modernization to Cloud based Core Infrastructure including VoLTE roll out• Migrated Group wide 16 A2P based SMS Applications from EOL SMSC• Leading Information/Cyber Security Audits/Risk Assessments & Regulatory Compliances• Contracts/budget management of worth 7,715,479 USD with 8 global vendors• SLAs management of Network Availability, 12 Performance KPIs & 8 Process KPIs Show less