Experience

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  Waitrose & partners

  Oct 2004 - Feb 2008

  Retail sales supervisor

  - Position required communication and delegation with a team of 150 people. Assessing, guiding and planning individual training plans- Deliver continuous outstanding customer service, ensuring that the customer is at the centre of all tasks- Ability to lead and delegate others, which was critical in maintaining motivation and moral of the team- -Training and inducting new staff members-- Support the management in achieving the highest standards of operational compliance, maintaining all legal and due diligence documentation as required- Take responsibility for business success by keeping my training up to date for the team- Ensure your knowledge of systems and procedures is up to date, using all available resources- Understand the role of democracy within the Partnership-- Be proactive in helping to drive the commercial performance of the branch, offering ideas for continuous improvements to the operation- Understand my role in stock management, cash control and legal processes for commercial success- Complete tasks in multiple areas to support team flexibility, delivering excellent productivity and service standards Show less

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  Waitrose & partners

  Mar 2009 - May 2021

  - Supported and enabled the Waitrose division to protect people, assets and profit and respond to crime across all regional sites- Provide a service of subject matter expert for all retail operational site Managers in loss prevention and investigatory support- Ensuring effective and appropriate deployment of Profit protection equipment, training and resource to Security Guards based on intelligence and the level of risk- Investigating all aspects of internal and external crime- Strategically planning through analysing data to target and detain criminal activity- Identifying and reducing shrinkage across the Waitrose estate by conducting audits and integrating internal data- Comprehensive risk assessments recommending solutions with all aspects of skrinkage- Building effective working relationships with regional 3rd Parties that aid the protection ofthe Waitrose Business: Local Government, Police- Training and development of all new Investigators through a three month training package as well as coaching and mentoring peers- Providing staff training to individuals at all levels to include loss prevention, security awareness and personal safety- Promoting self-help techniques and issuing structured store improvement programs/action plans Show less - Main objective was to detect and deter crime related issues such as theft from both members of the public and staff from the store. This was achieved by training as a plain clothes detective which included maintaining covert surveillance- Provision of a deterrent and reassurance element for antisocial behaviour such as gangs of youths and criminal damage- Extensive investigations into cashier discrepancies, fraudulent transactions and stock inconsistencies leading to termination of contracts of staff- Set up and monitor covert cameras to investigate internal dishonesty- Liaising with Police, reviewing criminal activity around Canary Wharf and attending court- Complying with Branch Operating Procedures at all times to mitigate risk to the business- Extensive knowledge of CCTV systems - High level of customer service ensuring loss is minimised at every opportunity- Conflict resolution skills to maintain customers and partner safety and security -Actively working to reduce shrinkage through engaging with multiple teams Show less

  • Regional Crime Investigator

    Oct 2013 - May 2021

  • Security Loss Prevention Partner

    Mar 2009 - Sept 2013
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  John lewis partnership

  May 2021 - now

  • Investigations Specialist

    Jul 2023 - now

  • Profit Protection Area Manager

    May 2021 - Sept 2023