
Marco Maliardo
Advertising Promoter

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About me
Experienced customer service and sales specialist
Education

Liceo Plinio Seniore
2001 - 2006Maturità classica Liceo classico - sperimentale d'inglese 72/100
I.P.S.A.S.R. ANGRI
2013 - 2014Professione dei servizi alberghieri e della ristorazione Tecnico dei servizi della ristorazione 60/100
Università degli Studi di Salerno
2008 - 2013GiurisprudenzaConseguimento dei seguenti esami universitari:Istituzioni di diritto romano (28/30) - Filosofia del diritto (30/30) - Diritto Costituzionale (22/30) - Storia del diritto medievale e moderno (26/30) - Sociologia del diritto (30/30) - Diritto romano (28/30) - Diritto Ecclesiastico (30/30) - Diritti dell'uomo (30/30) - Esame d'inglese (idoneità) - Teoria del diritto e dell'argomentazione (30/30) - Storia del diritto moderno e contemporaneo (24/30)
Experience

Gi Group
Jul 2015 - Jul 2015Advertising Promoter
_blank | Digital Creative Agency
May 2017 - May 2018Social media manager
Il Progresso
Feb 2018 - Oct 2020Web Writer
Teleperformance
Oct 2020 - May 2022Inbound Customer Service RepresentativeAgent / Digital Floor Walker / POC

Kitch
May 2022 - Dec 2022Customer Support SpecialistThe main responsibilities related to my role in Kitch:— Real-time management of customer assistance in relation to the requests and needs of Restaurants, Delivery Partners and final consumers via telephone, chat, and email.— Monitoring of logistics systems by supervising the position of couriers and deliveries — Problem prevention, problem-solving and troubleshooting through live analysis of operations at all stages of the production process

Webhelp Enterprise
Dec 2022 - Mar 2023Customer Advisor
Sunrise
Apr 2023 - Oct 2024Bilingual Customer Service Representative
Licenses & Certifications
- View certificate

Building Rapport with Customers
LinkedInApr 2024 - View certificate

Interpersonal Communication
LinkedInApr 2024 - View certificate

Working More Effectively with Different Personalities
LinkedInApr 2024 
SEO Day+
Search On Media GroupFeb 2017- View certificate

Empathy for Customer Service Professionals
LinkedInMay 2024 - View certificate

Small Talk for Non-Native English Speakers
LinkedInMay 2024 - View certificate

Sales Fundamentals
LinkedInJul 2024 - View certificate

Skills to Build Stronger Work Relationships
LinkedInMay 2024 - View certificate

Customer Service: Call Control Strategies
LinkedInMay 2024 
Facebook day-one
Search On Media GroupMar 2017
Honors & Awards
- Awarded to Marco MaliardoPremio nazionale "Scafati" 2006 - Sez. "Manlio Rossi Doria" Istituti Superiori CIDAC (Centro iniziative divulgazione arte cultura) Nov 2006 Secondo classificato nella sezione poesia / istituti superiori (Premio Scafati 2006) - 22° trofeo nazionale di poesia e narrativa del ragazzo
- Awarded to Marco MaliardoPremio nazionale di poesia e narrativa A.I.S.M. Grosseto ed. 2006 A.I.S.M. sezione provincia di Grosseto 2006 1° classificato al concorso nazionale di poesia e narrativa A.I.S.M. sez. prov. Grosseto ed. 2006.
Volunteer Experience
Volontario
Issued by Associazione della Croce Rossa Italiana
Associated with Marco Maliardo
Languages
- inInglese
- itItaliano
- poPortoghese
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