Experience

• 

  Eclerx

  Jun 2007 - Feb 2008

  Web content analyst for dell

  • Working for www.Dell.com - handling content development for US, UK and other European countries product pages.• Worked on a Content Management tool with remote login to client machines for updating different XML/HTML based files on daily basis, handling images, documents etc.• Extensive working on FrontPage 2003, Photoshop. • Weekly team reporting, deck preparation and client calls initiative.• Initiative in designing Company’s Intranet SharePoint Portal web parts and helping in content management on daily basis. • Providing FrontPage and internal tools training to new team members.• Helped my managers in documenting the process, and documenting the training documents. • SPOC for online launch of new products on the website for a top 3 computer manufacturer in the world using proprietary software tools and XML/HTML• Also involved in development and maintenance of client website using XML/HTML coding• Interacting with multinational clients on a day-to-day basis to know their needs/specifications to deliver apt solutions and provide on-the-job training to new recruitsSpecial Projects / Initiatives in other Activities:Handled quarterly team budget & organized team outings, contests, and goodies for the team. Show less

• 

  Accenture in india

  Feb 2008 - Feb 2022

  Working with Business for Growth Market/Europe in building/achieving strategy and meeting all learning/training needs. • Working with the Capability Solutions Manager to accomplish the entity strategy for global learning/training needs of the domain. • Development and deployment of the knowledge, collaboration, and enabling trainings associated with that strategy. • Planning the curriculum as per the Vendor catalog and fiscal training need shared by Business Leads.• Providing program management support for development projects leveraging Accenture shared service delivery centers, sponsors or leveraging external vendors. • Providing input required to address day to day development decisions and escalate issues to sponsor when required for resolution.• Planning and driving certification programs to meet the business project needs Show less • Implementation of entity strategy, asset, and curriculum planning activities • Working with BG to define a specific capability development strategy according to the business/market demands, priorities, and Accenture strategies.• Implementing specific capability development plans (KM, Collaboration, Curricula, etc.) in support of the capability strategy for their area of responsibility.• Work with BG and SMEs to implement solutions that address specific capability gaps within the entity business plan, applying best practices, leveraging other groups within the Capability Development Center of Excellence, and utilizing external solutions, as appropriate.• Attend business entity leadership and operations calls to partner in addressing and meeting to evolving needs of the domain.• Knowledge Management & Collaboration, Promoting Social Media and Collaboration Tools• Working/Defining Taxonomy for the entity supported and provide suggestions• Asset Lifecycle management• Perform portfolio analysis and asset lifecycle management activities• Leveraged other teams within the Learning BPO organization, as appropriate o Working with Content Delivery Team for all instructor-led training delivery.o Leveraging Knowledge Management Team for knowledge content services.o Working with Certification Team for all certification-related activities and services.o Others, as needed.• Communication & Campaign management for rewards programs etc. Show less • Managing relationship with stakeholders and providing status on site/metrics• Support and facilitate ongoing creation of content ensuring consistency and standardization.• Design, Build, and Publish web pages of Knowledge Management portal and Team Sites using SharePoint functions, features, and technologies.• Coordinating with SMEs to get the design specification for the page. Creating new designs of presenting content on a web page.• Conceptualize, Design, and build KM Newsletters and Postcards interface using web technologies and tools (HTML, FrontPage or SharePoint Designer).• and perform the trend analysis for Webpages usage metrics.• Design and develop knowledge sharing tools like blogs, wikis, and discussion forums for the employees to share their views and ideas.• Responsible for organizing tasks and projects that contribute to the organization’s KM strategy.• Perform Quality control of knowledge assets.• Coaching and mentoring junior team members; helping direct Content analyst with tasks; performance management of content analysts. Show less • Research content on portal, Respond to inquiries/troubleshooting regarding KM functions and tools.• Compile Monthly/Quarterly web page usage metrics, collaboration metrics using web analytics tools• Abstraction and indexing of various contributions posted and implementing Search Keywords and basic level searches• Maintain web pages of Knowledge Management portal and Team Sites using SharePoint functions, features, and technologies.• Maintenance and packaging of content ensuring consistency and standardization.• Maintain content to improve user interaction on internal websites and homepages.• Responsible for organizing and executing tasks and projects that contribute to the organization’s KM strategy.• Perform specified document administration activities, database maintenance and update, document/home page maintenance and update for customer topics• Develop/support creation of customer Knowledge Management newsletters (KM Alert, Watch, etc.) • Pro-actively support content collection efforts for given subject areas and work towards identifying new activities and improve processes Show less • Maintain web pages of Knowledge Management portal and Team Sites using SharePoint functions, features, and technologies.• Maintenance and packaging of content ensuring consistency and standardization.• Maintain content to improve user interaction on internal websites and homepages.• Responsible executing tasks that contribute to the organization’s KM strategy.• Administrating users and groups using tools such as Mail List Tool and Active Directory.• Maintain and update links, mine for new content, work with customer leads to ensure content is current/accurate and to develop new pages for new strategic content areas; work with Content Integrators to harvest new content for key subject pages, retire content & pages as needed Show less

  • Learning Enablement - Associate Manager

    Sept 2017 - Feb 2022

  • Learning Enablement - Specialist

    Oct 2013 - Aug 2017

  • Knowledge Management Service-Content Integrator/Team Lead

    Jul 2011 - Sept 2013

  • Knowledge Management Service - Senior Content Analyst

    Oct 2009 - Jun 2011

  • Knowledge Management Service - Content Analyst

    Feb 2008 - Sept 2009
• 

  Deloitte

  Feb 2022 - now

  Learning and development manager

  Help businesses by developing, facilitating and supervising training programs for employees. Assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce.Plan, develop, implement and evaluate training and development programs to ensure management and staff acquire the skills and develop the competencies required by organisations to meet organisational objectives.