Experience

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  Agilent technologies

  Feb 2004 - Oct 2014

  - Drive process and system improvements for the Customer Service teams in EMEA (Quote-to-Cash)- Participate in WW and regional projects as Subject Matter Expert involving Siebel: contribute actively with proposals for the best process and system design, collect requirements from the business and discuss them with IT, review the Functional Design Document, organize and perform testing and give enduser training- Provide User Support and newcomer trainings to the teams across EMEA (most often remotely)- Organize Superuser Forums to share changes in processes and discuss issues- Create and maintain process documents- Lead LEAN assessments to identify process improvements- Create business reports with Reporting systems (System11, OBIEE) and manipulate data in Excel Show less

  • Business Process Analyst

    Jul 2007 - Oct 2014

  • Customer Service Representative

    Feb 2004 - Jun 2007
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  Keysight technologies

  Nov 2014 - now

  - Drive process and system improvements for the Customer Service teams in EMEAI (Quote-to-Cash)- Participate in WW and regional projects as Subject Matter Expert involving Siebel: contribute actively with proposals for the best process and system design, collect requirements from the business and discuss them with IT, review the Functional Design Document, organize and perform testing and give end-user training - Regional Test Lead and Trainer in WW project to implement Salesforce and CPQ for the admin teams and sales business: organize all the testing activities, including defect reviews and measuring test progress, creating training material and providing training in multiple countries- Provide User Support and newcomer trainings to the teams across EMEAI (most often remotely)- Organize Superuser Forums to share changes in processes and discuss issues- Create and maintain process documents- Lead LEAN assessments to identify process improvements- Create business reports with Reporting systems (System11, OBIEE) and manipulate data in Excel (did course in Advanced Excel)- Extra: I enjoy working in a team and have organized multiple team activities (cooking workshop, games, treasure hunt) Show less

  • Program Manager in Service Business Development

    Jun 2019 - now

  • Senior Business Process Analyst

    Nov 2014 - now