Emma Gaston

Experience

• 

  HEB

  Jun 2013 - Dec 2015

  Cashier
• 

  Sewell Automotive Companies

  May 2015 - Aug 2015

  New Car Sales Intern
• 

  Sewell Automotive Companies

  Feb 2016 - May 2017

  Sales Associate

  Sewell has been in business for over 105 years for a reason. They take care of their customers and turn them into customers for life. As a sales associate at Sewell Cadillac of Houston I prided myself in creating an enjoyable and memorable car buying experience for all of my customers.

• 

  SHI International Corp.

  Jul 2017 - Aug 2018

  Inside Account Executive

  SHI is the fastest growing value added reseller. Driven by the industry's most experienced and stable sales force and backed by software volume licensing experts, hardware procurement specialists, and certified IT services professionals, SHI delivers custom IT solutions to all of our customers. We have an extensive portfolio of hundreds of partners, the resources to help you select what products are right for you, and the services to deploy them.We are America's largest woman and minority owned business. Learn more about our CEO, Thai Lee, below. Show less

• 

  Power Home Remodeling

  Oct 2018 - Oct 2019

  Remodeling Consultant

  Power Home Remodeling is the 2nd largest exterior home remodeling company in the country because of their dedication to not only their customers but to their employees as well.

• 

  Henry Schein One

  Oct 2019 - Mar 2020

  Sales Representative

  Sales Representative for Lighthouse 360, the most awarded patient communication solution for dental practices. I help office managers and dentists earn time back in their hectic days, and assist them in growing and building a more productive practice.

• 

  Realty Austin

  Mar 2020 - now

  Daily administration and support of Salesforce, including user security, sharing rules, profiles, permission sets, roles, groups, custom objects, fields, record types, page layouts, and validation rules.Monitored companies Salesforce storage and API usage. Archived data as required and ensured API integrations are optimized to mitigate excessive calls.Supported Agents through coaching classes and one on ones to help them best utilize our tech stackCreated and implemented an organization system for our Google Drive environment Implemented a company-wide Multi Factor Authorization policy to stay compliant with Salesforce from researching best solutions, creating communication documents and timelines, teaching Employees the new process, and rolling out the final solutionManaged databases in Salesforce by doing mass inserts, updates, and removal of 1,000s of records daily using XL Connector and Data LoaderProficient in using both Data Loader and XL Connecter to maintain data integrity in our Salesforce environmentImplemented a support chat solution using Zendesk and Docebo (Learning Management System) so our Agents could get answers efficiently and quicklyCreated and ran trainings for Salesforce 101, Salesforce Reports, Salesforce Data Management, Canva, MoxiPresents, and ZipformsBuilt and maintained custom Salesforce reports, list views, and dashboards.Oversaw the Help Request (Salesforce cases) queues and ensured timely and accurate responses and support for all end-users while identifying emerging themes to influence proactive training classes.Support key technology integration's with third-party platformsAdminister and support end-user configuration within the company’s Google Workspace environment.Super-Administrator and go to person for all Google Workspace issues and system setupsFacilitated multiple major system switches and projects including a shift from Salesforce to a custom CRM system and multiple switches of document management systems Show less

  • Senior Technology Specialist

    Oct 2021 - now

  • Technology Specialist

    Sept 2020 - Oct 2021

  • Office Manager

    Mar 2020 - Sept 2020