Experience

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  Wipro

  Feb 2007 - Jun 2008

  Subject matter expert

   Job Definition: We provide first level of technical help to all customers in US who uses Verizon internet services. If customer faces any problem related to the internet then he/she can contact us through the medium of online chat and we resolve the issue online.Job Responsibilities• Used to provide floor support to the Agents.• Used to conduct session and guide the team to achieve and exceed process goals.• Used to provide first level of technical help to all Verizon (ISP) customers.• Used to solve all the queries related with the Internet Service.Professional Recognitions• Went to become a floor mentor due to exceptional performance.• Met and exceeded all the targets set for a mentor. Show less

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  Sopra steria

  Jul 2008 - Jan 2013

  Team leader

  Worked for Barclaycard which is one of the biggest UK based bank. Chargeback process, wherein we dealt with the customer’s claim which involves Section 75 of the Consumer Credit Act 1974. Under this Act, in certain circumstances, the provider of credit is equally liable with the provider of goods or services where there is a breach of contract or misrepresentation.Job Responsibilities We receive a significant number of complaints that involve Section 75 of the Consumer Credit Act 1974 – under which, in certain circumstances, the provider of credit is equally liable with the provider of goods or services where there is a breach of contract or misrepresentation• Handling a most complex team (Consumer Credit Act) of Chargeback Process.• Forecasting the volume of work, scheduling and planning.• Assist in coordinating, planning, facilitating and communicating project milestones.• Conducting session and guiding the team to achieve process goals.• Monitor and track project progress against goals, objectives and timelines.• Identifying processes bottlenecks and build easy solutions.• Knowing about the Roles, Tasks, Duties and Responsibilities of MIS Administrator.• Preparing MIS operational and developmental reports on daily basis, for offshore and onshore clients.• Creating productivity tracker, quality tracker, leaves tracker for all the employeeProfessional Recognitions• Certified in Six Sigma (Yellow Belt).• Awarded with “Pat on the Back” award for the exceptional performance. Show less

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  Nerdyturtlez.com

  May 2013 - now

  Operations team lead

  ABSAS SOLUTIONS started its journey in 2009. Today this is one of the leading companies in the field of content writing. It's delivering academic content services to students of Academic institutions across the world. Its hard core sales process wherein we deal with the students for their assignment, project work, dissertation etc. Main clients are from Australia, UK, US however we deal in all over the world. Job Responsibilities:• People Management• Break Management• Quality Improvement• Ensuring Sales percentage is high• Generation of new ideas for betterment of process and organization• Identifying processes bottlenecks and build easy solutions.• Creating productivity tracker, quality tracker, leaves tracker for all the employee Show less

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  Absas solutions private limited

  Apr 2019 - now

  Joined ABSAS as an Team Leader, later on shouldered all the responsibilities of business development, growth of sales, improvement of sales chat etiquette, Quality control, Instant resolution to any difficulties related to business, Handled Sales dept single handed and was the only contact of Directors. Used to report to director because of my strength and was promoted to Manager in 2-3 years and later on Sr Manager in next 4-5 years. Awarded as best manager because of my lots of invention which helped the company to grow further with tremendous business. Show less

  • Sr. Manager

    Apr 2013 - now

  • Senior Manager

    Apr 2019 - Apr 2019