Abhijeet Sawankar

Experience

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  Eminence Softech Pvt. Ltd.

  Dec 2015 - Nov 2016

  Network Support Engineer

  Troubleshooting of transmission media for Idea cellular limited.

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  Wipro Limited

  Jul 2017 - Oct 2019

  Service Engineer

  Skype for Business administration support for user issues. Troubleshooting L1 level Skype for Business desktop client issues.

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  Prompt Personnel Private Limited

  Nov 2019 - Oct 2021

  Technical Service Engineer

  Working on migration project Skype for business to teams client desktop.User and Meeting migration from different operation modes(hybrid) toTeams only mode using PowerShell.

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  Tech Mahindra

  Oct 2021 - Apr 2023

  Senior Executive

  Roles & Responsibilities: Working on the project of 3UK(BT) were Handling the tenant of 30K+Teams only users also responsible for direct routing enterprise voice.

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  Tata Communications

  Apr 2023 - Apr 2024

  Assistant Manager

  •Experience working as a voice administrator for Microsoft Teams.Handling Microsoft Teams tenants for 35 customers exclusively androuting direct routes for EV-enabled users around the globe.•We have received requests for user provisioning, creating an autoattendant, and setting up a call queue from scratch.•The solution provided to customers by TATA, which we manage, includesDirect Routing, CVI, and support for MTR (Poly Devices).•Direct Routing: Troubleshooting all types of issues related to TeamsVoice infrastructure using available tools.•We manage SBCs that are deployed on customer premises and also CoreTATA-provided SBCs. Audiocodes and Ribbon SBCs.•We were alerted to proactive tickets generated by SBCs and took thenecessary action.•Working with global SIP trunk providers like Verizon, TataCommunications, AT&T, etc. to fix the problem in EV calls if required. Show less

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  EY

  Apr 2024 - now

  Senior Consultant