Ching Tan

Experience

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  Beijing Chinese School

  May 2008 - Jun 2010

  Tutor Management
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  Starbucks

  Jun 2010 - Jan 2020

  This job contributes to Starbucks success by leading a team of store partners to create andmaintain the Starbucks Experience for our customers and partners. The store manager isrequired to regularly and customarily exercise discretion in managing the overall operationof the store. In particular, a majority of time is spent supervising and directing theworkforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining,discharging, staffing and scheduling), ensuring customer satisfaction and product quality,managing the store’s financial performance, and managing safety and security within thestore. The incumbent is responsible for modeling and acting in accordance with Starbucksguiding principles. Show less -Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager. -Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. -Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. -Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located. -Maintains regular and consistent attendance and punctuality. -Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service. -Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage. -Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement. Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives. -Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition. -Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager Show less -Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.-Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.-Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.-Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.-Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.-Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.-Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.-Maintains a clean and organized workspace so that partners can locate resources and product as needed. -Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.-Recognizes and reinforces individual and team accomplishments by using existing organizational methods. -Maintains regular and punctual attendance Show less

  • Store Manager

    May 2016 - Jan 2020

  • Shift Supervisor

    Dec 2012 - Jun 2016

  • Assistant Store Manager

    Mar 2015 - May 2016

  • Barista

    Jun 2010 - Dec 2012
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  New York Hospital Queens

  Nov 2013 - Dec 2014

  Volunteer

  I assist the Foodservice Manager as well as Dietitian Managers by using Microsoft Office to create nutrient analysis, logging critical informations, checking invoices and occasionally help out with other necessities on offsite activities such as events at a school. The most recent volunteer event was at The Holy Redeemer Academy location in Flushing Queens.

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  Queens Community House

  Jun 2017 - now

  Education Volunteer

  Creating, planning and executing successful food and nutrition workshops (in person/zoom) for young adults in the Queens Community. Worked side by side with Program Coordinators to create a presentation workshop to help young adults going into the F&B workforce to have a better understanding of how to apply food and nutrition to meet their new lifestyle.

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  NewYork-Presbyterian Hospital

  Dec 2022 - May 2024

  Food and Nutrition Services Supervisor

  Assist with the development of menus and establish and maintain standards for food purchasing, storage, preparation and more. Analyze the department's operations and re-evaluate quality of services. Develop and implement job routines and procedures to increase efficiency and uphold the highest level of customer service. Identify and address opportunities to reduce costs, increase productivity and improve service, and help us build on success as a world-class hospital.(NYP Hospital)

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  Northwell Health

  May 2024 - now

  Patient Services Manager