Galen Lewis

Experience

• 

  Stroh's Ice Cream Parlour

  May 2009 - Oct 2016

  Shift Manager
• 

  College of Business, University of Michigan-Dearborn

  Dec 2015 - Dec 2016

  Supplemental Instruction Leader
• 

  Toyota North America

  Jan 2017 - May 2017

  Information Systems Co-Op
• 

  Ford Motor Company

  May 2017 - Aug 2017

  IT Project Manager Intern
• 

  Ford Motor Company

  Jul 2018 - Dec 2023

  • Applied Salesforce Marketing Cloud Email Specialist knowledge with the Marketing Automation team to create automated email journeys to send to customers upon purchase of a vehicle to help strengthen consumer relationships • Worked closely with senior management to scope and build new alternate finance methods which will create an always on experience for consumers and bring new capabilities to Ford Credit Financing• Collaborated with business, IT, and external parties to complete the 3000+ page FDIC Application that was submitted in July 2022 • Led 80+ PDO teams within Ford Credit through the initial discovery phase to understand what resources and timeframe would be needed to implement the changes for the proposed bank • Identified risks and gaps with the legacy systems and tech modernization programs, which led to creating mitigation strategies to help reduce waste and ease future development • Coordinated with vendor management, security, legal, and external parties to on-board new suppliers for the proposed Ford Credit Bank and Commercial Ford Pro Insure programs to help enable new revenue streams for Ford Credit • Created several process flow diagrams to show leadership, business, and IT how the bank products would integrate with the current and future state of Ford Credit systems and processes Show less • Coordinated maintenance windows, changes, and tech refreshes with the 28 North American Plants and relevant ITO teams to ensure production would not be impacted • Worked at Dearborn Truck and Livonia Transmission Plants on the Plant IT team to learn what is necessary from an IT perspective to keep a plant up and running to produce revenue for Ford • Presented A Day in a Life of Plant Floor Analyst at 2020 GLITS to show others how valuable of an experience working on a Plant IT team is • Led the transition from Maximo to Rally for MFM jobs (preventative maintenance) by creating a SharePoint to track progress and upload all documents in one location so that the transition would have minimal impact on Plant IT teams• Led the process of closing out a major Operations Identified Comment (OIC) for Windows 10 and Malware by dividing up the North American plants with another team member and setting up weekly status meetings to track progress and gather evidence to reduce the risk of security vulnerabilities with Plant IT equipment • Coordinated and led the PDO Journey transition for the Plant IT and Systems Process Management teams with the other FCG on the team Show less • Trained two new team members in the team processes and procedures by using a hands-on approach to ensure a seamless onboarding process • Led various incident calls by gathering all the information of what was happening, quickly assessing the situation and impact, and getting the right people on the call in a timely manner to resolve the issue(s) quickly to reduce the overall impact to the team/company/consumers depending what was being affected • Communicated effectively and often through advisories and Webex chats during incident calls to ensure everyone had the most up to date information across all teams and leaders involved • Identified a strategy to mitigate risk and waste of resources during the migration of over 100+ applications to the Data Center of the Future within a specific timeframe Show less

  • Product Manager - Ford Credit Bank Team

    Jan 2021 - Dec 2023

  • IT Regional Site Process – NA Assembly & Stamping Plants

    Jan 2020 - Jan 2021

  • Global Incident Manager

    Jul 2018 - Dec 2019
• 

  Ford Pro

  Dec 2023 - now

  CRM Salesforce Marketing and Data Cloud - Product Manager