Experience

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  Student marketing network

  Aug 2015 - Apr 2016

  Promotional representative & team lead

  • Approached students in colleges all over Ireland with different offers and campaigns for multiple clients• Set up stands and maintained them throughout the promotion• Managed a team of promoters, warehouse work rotas, and warehouse staff

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  Marco beverage systems

  Apr 2016 - Feb 2019

  • Process RMA’s & credits for all customers on an internal ERP system• Assist with shipment and receipt of returned goods, record data & information on ERP database• Follow up on customer complaints• Prepare weekly & monthly reports on trends within RMA’s and costs of RMA’s• Analyse data received on Engineers reports• Report weekly to managers on the reduction of open RMA’s• Issue warranty replacements • Review and categorize emails• Answer UK and Irish based customer queries via email, over the phone, and in-person• Resolve customer issues via email, over the phone and customer-facing• Process orders and quotes on an internal ERP system • Support and facilitate the completion of regular reports• Undertake occasional receptionist duties• Attend the occasional local catering/coffee exhibition

  • RMA Coordinator & Data Analyst

    Sept 2018 - Feb 2019

  • Sales Administrator

    Apr 2016 - Sept 2018
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  Sumup

  Feb 2019 - Nov 2022

  • Investigate potentially suspicious financial activity across multiple geographies• Report suspicious financial activity to the authorities• Liaise with official authorities for their investigations• Conduct screenings on all clients and review to identify true hits• Provide Quality Assurance reviews on other team member’s work• Respond and remediate issues identified by the Compliance Assurance & Fraud teams• Assist the AML Compliance team in areas outside of regularly assigned duties as is deemed necessary• Assist in projects, monitoring, and investigations, as directed by the AML Team Leader and MLRO• Review and provide the second approval status of new clients submitted by the first line of defence client on-boarding team• Developing a reports dashboard for the AML team to optimise trend analysis Show less

  • AML Team Lead - Financial Crime Investigation

    Sept 2020 - Nov 2022

  • Compliance & AML Analyst

    Feb 2019 - Sept 2020
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  Bank of america

  Aug 2023 - now

  Assistant vice president - sr operations consultant - aml high risk detection