Experience

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  Carl hayden high school

  Jan 1997 - May 1999

  Video graphic designer & student facilitator/tutor

  As Video Graphic Designer, duties included but were not limited to:• Created institutional videos using presentation computer software.• Transferred digital to analog work.As Student Facilitator/Tutor, duties included but were not limited to:• Provided computer instruction to junior high students.• Facilitated an institutional

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  Kinko's

  Mar 2000 - Apr 2002

  Computer services consultant

  Consulted with customers about Graphic Design/Typesetting/Desktop Publishing needs.Duties included but were not limited to:• Designed marketing campaigns for small businesses and created logos/marketingpublications for clients for use in several mediums.o Prepress [business cards, letterhead, envelopes, etc.], oversize printing,brochures, websites, flyers, etc.• Knowledge in most standard and high-end software.o Microsoft Office, Adobe Software, Quark XPress, FreeHand, Apple Works,on PC & Mac• Provided customer services to all clientele including IT support.• Installed company image on both Mac and PCs, maintained computers,troubleshot hardware malfunctions including repairs. Show less

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  Copy solutions

  May 2002 - Nov 2006

  Digital services consultant

  Led and managed the Digital Services Department. Duties included but were not limitedto:• Supervised and trained assistant design consultant and new copy consultants.• Consulted with customers to determine design and typesetting needs in a retailenvironment; provided customer services including IT support.• Maintained company servers, workshop and employee IT mediated workstations,and customer self service computer• Purchased, installed, upgraded and maintained all software applications utilized atstore; operating systems, productivity software, design software, etc.• Prepared all digital documents for printing and finishing.• Developed marketing plan and design all elements for storefront.• Designed, layout and implement POP display and slat walls with currentpromotions.• Troubleshot color and printing issues on high-speed production copiers.• Printed/Maintained/Troubleshot large format printer. (HP Design Jet 5000 PS)• Established relationship with vendors and submitted all orders to vendors. Show less

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  Square egg entertainment

  May 2003 - Sept 2009

  Sr. marketing director

  Managed a team of graphic designers, illustrators, photographers and production staffthrough the entire creative process. Duties included but were not limited to:• Researched brand and the project’s concept, planned a design, coordinated thestaff to create the material and overseeing it through production.• Conceptualized several creative solutions for Phoenix Comicon’s needs.• Directed a team with productivity of the Internet, Communications and PublicOutreach programs.• Coordinated work efforts of large IT teams pre/during/post conference.• Advanced knowledge of the Show less

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  Arizona state university

  Dec 2006 - Sept 2021

  Support office opening supervisor for the west side of Tempe campus including supervisingand training student workers, classroom technology troubleshooting. Duties include butare not limited to:• Provide leadership and direction to Technology Consultants (TCs).• Provide hardware support, at minimum, to half of the University classroomsincluding computing sites.• Resolve classroom issues experienced by faculty and students; implement dailymaintenance runs in classrooms in order to ensure multimedia equipment isfunctional.• Provide faculty/staff training in University classroom technology.• Assist the Technology Integration and Software management teams to diagnose,repair and replace classroom equipment.• Train, supervise and evaluate student employees using established ASU UTOguidelines.• Improve operational efficiency by working closely with co-workers includingmanagement.• When needed and opportunity presents itself, serve as advisor for additionalprojects.• Coordinate with vendors and internal groups as front line customer support.• Coordinate large groups of TCs for maintenance during University seasonal breaks.• Maintaining Tempe Common Computing Parature queue by investigating, creatingand closing tickets as well as training student workers on usage Parature. Show less

  • Instructional Technology Analyst Sr.

    Apr 2018 - Sept 2021

  • Instructional Technology Analyst

    Oct 2013 - Sept 2021

  • Technology Support Analyst Assistant UTO - Care

    Apr 2010 - Oct 2013

  • Technology Support Analyst Assistant UTO - Facilities

    Dec 2006 - Dec 2010
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  University of wisconsin-milwaukee

  Sept 2021 - now

  It support coordinator