Experience

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  Nuevatel pcs de bolivia s.a.

  Jan 2010 - Jul 2013

  Help desk tech support assistant

  * Assisting local and remote staff and clients with technical problems including desktop, laptop, server software, hardware and network issues related with VIVA Internet Services.* Meeting requests for information and support within the agreed timescales.* Analyzing problems, researching potential solutions, isolating issues and referring complex problems to senior technical staff.* Handling a large volume of inbound calls and enquiries.* Quickly analyzing & presenting verbal & numerical information in a concise and understandable manner.* Giving feedback to supervisors and managers through reports or statistics.* Resolving complex queries and giving advice. Mostrar menos

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  The shop expert

  Feb 2014 - Feb 2015

  Crew member

  * Solve customers questions* Customer Advising* Making Reports* Explore new markets* Promotion and sales campaigns on social networks.* Analyzing customer webpage workflow and prepare documentation* Customer Tech support for technological services* Sales* Cold Calling* Callcenter* Chatcenter* For more information, please visit: http://www.theshopexpert.com/newsletter/theshopexpert.pdf

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  Prendamás s.r.l.

  Jul 2015 - Jan 2016

  Technical service engineer

  * Implementing and configuring software systems and networks.* Ensuring that software systems and networks are running efficiently.* Conducting system audits to identify potential security vulnerabilities.* Providing training and support staff on how to use new software and hardware systems

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  Orbis compliance llc

  Jan 2016 - Nov 2023

  Compliance engineer

  * Telecommunications & electrical safety regulatory analyst for LATAM & Caribbean.* Collaborate with engineers and designers to ensure all products are completely compliant and no issues arise.* Regulatory research and investigation.* Research and analysis of current processes in order to design compliance programs.* Promote new regulations and compliance programs in Central, South America and Small islands in the Caribbean.* Isolate non-compliance with new wireless technologies problems and pursue for the solution.* Collaborating with management, departments, and customers to identify end-user requirements and specifications with the objective to develop web applications.* Designing algorithms and flowcharts to create new software programs and systems.* Producing efficient and elegant web applications based on requirements.* Testing and deploying web applications. Mostrar menos

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  Undisclosed

  Jan 2023 - now

  Regulatory compliance engineer

  As a Regulatory Compliance Engineer, I specialize in ensuring that products meet the necessary compliance requirements before they are imported into various countries. My expertise spans across multiple disciplines including Telecommunications, Electrical Safety, and Energy Efficiency.Key Responsibilities:Certify products for importation, ensuring they meet the compliance requirements of their destination countries.Stay updated with the latest regulations and standards in Telecommunications, Electrical Safety, and Energy Efficiency across various countries.Work closely with product development teams to ensure compliance requirements are incorporated during the design and manufacturing processes.Conduct rigorous testing and inspections to verify product compliance.Prepare and maintain detailed compliance reports and certification documentation.Liaise with regulatory bodies and handle any issues related to non-compliance.With a keen eye for detail and a deep understanding of international regulatory standards, I strive to ensure that all products meet the highest levels of safety and efficiency, paving the way for smooth and successful importation. Mostrar menos