
Neha Saxena

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About me
Project Manager/SAFe®/Service Delivery/B2B/B2C
Education

Harvard Business Publishing- MSD University – Certificate of Executive Development Program
2013 - 2013
Amity University
-Bachelor of Technology - BTech
Experience

MSD
Aug 2009 - Jan 2017Led marketing efforts for Univadis, reaching 3.5 million doctors and establishing it as a top web educational portal. Utilized multi-channel optimization approach to boost customer engagement through call center, webcast, email, and social media.• Defined overall strategy and managed daily operations• Established regular KPI tracking with senior stakeholders• Worked closely with brand teams to enhance measurable business outcomes • Analyzed business requirements and collaborated with vendors and stakeholders for successful project delivery in Oracle CRM on Demand platform, Supply Chain and BPM application.• Automated Sales, Marketing, Legal, Medical, and Supply Chain processes to streamline operations and enhance efficiency.
Digital Marketing Manager
Sept 2013 - Jan 2017Associate manager-Business Analyst
Aug 2009 - Aug 2013

Siesta International - India
Feb 2017 - Apr 2019Independent Consultant• Developed and executed a Digital Strategy Roadmap for B2B marketing at Siesta International, resulting in 15 new clients and 4 Cr business value.• Collaborated with digital agency to implement Email, Social, SEM, and Display advertising, driving leads with above-industry conversion rates.

Johnson & Johnson
May 2019 - Sept 2019Project Manager/BA• Led cross-functional teams in the automation of sales and forecasting, applying Agile project management skills.• Collaborated with stakeholders in Finance, Commercial operations, IT, and HR across 3 regions in the Middle East.• Developed a comprehensive project plan for a business-critical project at Johnson & Johnson in Dubai.

Genpact
Jun 2022 - nowProject Manager Scrum MasterClient- PayPal • Managed end-to-end B2C and B2B programs at PayPal, leading operations team for seamless project delivery.• Oversaw stakeholder and operations team management, driving collaboration with cross-functional teams to ensure project success.
Licenses & Certifications

Certified ScrumMaster (CSM)
Scrum AllianceMay 2025
SAFe 5 Agilist
Scaled Agile, Inc.Jan 2023- View certificate

Requirements Elicitation for Business Analysts: Interviews
LinkedInNov 2021
Honors & Awards
- Awarded to Neha SaxenaAward of Excellence - Collaborating in redesigning CRM system to ensure reduction in time spent by Medical Rep in call planning by 50%
- Awarded to Neha SaxenaAward of Excellence - Ideation and implementation of Push and pull SMS services for the sales team to track real time progress on critical performance parameters
- Awarded to Neha SaxenaSpecial Recognition Award - Seamless planning and execution of Univadis launch including Pre & Post launch initiatives with participation of 150 physicians in person and coverage in more than 30 press releases
Volunteer Experience
Volunteer
Issued by MSD
Associated with Neha SaxenaParticipated in 'Back to School' edition to prepare school kits for 50,000 syrian refugee kids
Issued by Dubai Cares on May 2018
Associated with Neha SaxenaVolunteer
Issued by Teach For India on Aug 2021
Associated with Neha Saxena
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