Jeremy Ornelas

Experience

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  Enterprise Rent-A-Car

  Sept 2013 - Jan 2015

  •Assist Branch Manager in the management of the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example •Manage overall branch operations in absence of and/or request of the Branch Manager •Assists in coaching, training, managing and developing employees •Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance •Assists Branch Manager in maintaining accurate record of employee performance and other human resource functions as directed •Assists in administering and/or recommend disciplinary action, promotions, transfers and/or other personnel actions •Assists in developing, planning and actively participate in branch sales and marketing efforts to increase and improve business •Assists in training, motivating and coaching employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment •Assists in managing branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection •Assists in supervising and training other employees regarding branch receivablesFleet Management and Maintenance •Assist Branch Manager in Evaluation of fleet mix and utilization •Assist Branch Manager in management of fleet for rentals •Assist Branch Manager to ensure adherence to deletion policy •Assist Branch Manager to ensure completion of daily unit reconciliation •Assist in Management of vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage Show less Work with other managers to plan and direct the work of the organization.Help set policies.Evaluate work output.Receive classroom instruction in subjects related to their rotational experience.Attend lectures, watch guest speakers, and create projects, oral presentations, and take tests.Work in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments.Handle established accounts to gain familiarity.Adhere to guidelines of formal written training program.Attend periodic evaluations.Achieve a passing score in all areas of the management training program in order to continue in the program.Participate with store management in interviewing, hiring, and training employees.Use company reports to analyze sales, gross profit and inventory activity.Identify trends and recommends proactive or remedial action to manage business situations.Report market activity to management by monitoring and analyzing competitive price lists and products.Work with and through management to develop and implement actions that protect company assets and profitability. Show less

  • Management Assistant

    Sept 2014 - Jan 2015

  • Management Trainee

    Sept 2013 - Sept 2014
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  Enterprise Car Sales

  Feb 2015 - Nov 2017

  Account Executive

  •Sell used vehicles at referral locations and at special sales events•Generate new business by making sales calls to referral sources (Daily Rental •Branches, Credit Unions, AAA and other referral sources)•Marketing to referral sources with accurate sales data to deepen the relationship with the account•Manage referrals, conduct customer follow-up, build long-term relationship with customers•Telemarketing to all warm lead sources (qualify prospects and set appointments)•Conduct fact finding and needs assessment with qualified warm leads•Closing the customer on a vehicle that meets their needs (overcoming objections)•Become an industry expert on all major car brands•Achieving forecasted sales goals•Monitor and comply with company policies and applicable laws/regulations (ex. FCRA, ECOA, Advertising, FTC, Expressed warranties, Lien completion, Spot delivery, Privacy Act, Do Not Call and Truth in Lending, etc.) Show less

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  Farmers Insurance

  Dec 2017 - Oct 2018

  Automotive Claims Adjuster
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  WAXIE Sanitary Supply

  Nov 2018 - Nov 2021

  Account Consultant
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  Impact Networking, LLC

  Dec 2021 - now

  • Major Accounts Success Manager

    Jan 2025 - now

  • Account Manager

    Dec 2021 - Jan 2025