Experience

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  Cna surety

  Jun 2005 - Jul 2012

  Underwriting consultant

  Managed an insurance product redesign and implementation project that increased revenue from the product by 13.8% from 2008 to 2011 after the product’s revenue decreased 3.3% the previous year. Led a phone monitoring software installation project in collaboration with IT that resulted in a successful implementation of phone quality measurements.Fostered relationships with 25 assigned key accounts through regular sales and customer service orientated phone calls. These relationships resulted in continued new business from those insurance agencies. Presented 5 hour insurance agent seminars about surety bonds nationwide. Often received positive feedback that I made by complicated and dry subject simple and interesting. The seminars resulted in increased territorial sales. Designed and taught new employee classes focused on helping participants pass the first test for an Associate in Fidelity and Surety Bonding (AFSB) distinction resulting in 95% pass rate.Approved and denied 40 surety bond applications daily with decision making authority on risks up to $1,000,000. Simultaneously reviewed the work of 5 other underwriters. Show less

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  Carlson consulting enterprise

  Mar 2013 - May 2014

  Consultant

  Identified 2 promising new market segments for Fortune 500 health care company. Created robust filtering system that narrowed a list of 210 potential diseases in one clinical area into 4 disease categories. Interviewed physicians, entrepreneurs, and academic researchers to prioritize promising technologies and companies in those categories. Scored the opportunities based on current market size, market growth rates, technology synergy, sales synergy, substitution strength, and degree of competition.Completed market assessment for Fortune 500 health care company to determine whether the company should enter new segment. Presented findings to senior leadership. Researched the segment for 7 weeks through 12 informational interviews with industry professionals and third party industry market data. Created scorecard and ranked 14 companies in segment for potential partnership.Created marketing plan by analyzing competitive landscape, determining optimal market segments, and mapping value chain for military helmet manufacturer. Show less

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  Thrivent financial for lutherans

  May 2013 - Aug 2013

  Intern, enterprise consulting group

  Developed new communication process that will retain members through leading brainstorming sessions, analyzing alternate solutions, and utilizing continuous improvement tools. Earned Six Sigma Green Belt Certification. Created college internship recruiting strategy by researching successful intern-to-full-time transitions that resulted in lower recruiting costs.

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  Avera health

  Jul 2014 - Sept 2015

  Administrative fellow

  Member of the senior leadership team at Avera St. Luke's as a fellow.Managed the integration of recently purchased Dakota Plains Surgical Center into the operations of Avera St. Luke's.Led Avera St. Luke's effort in Medicare's Bundled Payments for Care Improvement for joint replacements of the lower extremities (knee and hip replacements).Built a performance improvement program at Avera St. Luke's using lean methodology. First project reduced laboratory blood chemistry test turnaround time for our primary care clinic by 18 minutes. Assessed each region’s system for measuring and managing labor productivity and presented assessment to senior management.Designed an operational scorecard that drives day-to-day priorities for our management team. Show less

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  Fairview health services

  Oct 2015 - Mar 2018

  Sr. business consultant, accountable care organization (aco) analytics

  Analyzed Medicare and commercial narrow network ACO performance by interpreting financial results and claims data. Fairview uses insights to generate shared saving bonuses from payers.Created plan for reducing total cost of healthcare for ACO members by determining operational priorities and quantifying impact. Fairview implemented initiatives based on each priority.Designed ACO initiative dashboard. Leaders gained visibility into key metrics.Modeled financial effects of federal MACRA legislation on Fairview. Senior leadership used model to make decision to enroll in Next Generation Accountable Care Organization for Medicare.Analyzed ACO participation contribution margin by considering lost revenue, internal costs, and leakage. Show less

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  Hennepin health

  Apr 2018 - Mar 2023

  Analytics and health economics manager

  Provide analytics for Hennepin Health departments and partners. Hennepin Health is a county-owned Medicaid Health Insurance Company.Analyze accountable care organization performance.

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  Avera health

  Mar 2023 - now

  Coordinated care and clinic quality initiatives director