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GAURAV KUMAR

GAURAV KUMAR

Associate Customer Support Engineer

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location of GAURAV KUMARDelhi, India

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  • Timeline

  • About me

    I am a #Futureshaper

  • Education

    • Govt. Boys sr. sec school, c/block, krishna nagar, Delhi

      2001 - 2009

    • State Board of Technical Education and Training

      2009 - 2012
      Diploma Diploma in Digital Electronics and Microprocessor Design System

    • Sikkim Manipal University - Distance Education

      2015 - 2017
      Master of Business Administration - MBA Information Technology

    • Indira Gandhi National Open University

      2021 - 2021
      PGDCA COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

    • School Of Open Learning

      2009 - 2013
      Bachelor of Commerce - BCom Business/Commerce, General

  • Experience

    • HCLTech

      Jul 2012 - May 2016
      Associate Customer Support Engineer

      Managing WAN / LAN of PNB & UBI also provides field support to different customers. Handling escalations and managing relationship between organization and client.

    • Accenture

      May 2016 - Nov 2018
      S/w and application support Engineer

      Managing L2 level escalation for Bharti Airtel and providing support to PAN India for lease line and channel links (Wired or wireless)

    • Honeywell

      Nov 2018 - now
      Senior Application Engineer

  • Licenses & Certifications

    • Understanding of Cisco Network Devices

      Cisco
      Feb 2020
      View certificate certificate

    • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

      Cisco
      Jan 2018
      View certificate certificate

    • Cisco Certified Network Associate

      Cisco
      Jan 2018

    • CCNA

      Cisco
      Jan 2018
      View certificate certificate

    • ICAO Annex 14

      GMR Aviation Academy (GMRAA)