Experience

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  Family owned business

  Jan 2007 - Jan 2010

  Customer service associate

  1. Welcome customers as they arrive at the bookstore and engage them to determine their buying need. 2. Provide customers with information on where to find their choices of books and stationary products .3. Demonstrate books and stationary products and assist in the billing section

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  Home teaching

  Jan 2011 - Jan 2013

  Home tutor

  1. Conducting daily home classes of Math, Computer Science, and English language for students of grade 1 to 8.2. Teaching students using a systematic plan of lessons, discussions and correcting homework provided in school.3. Identifying student's individual learning needs and evaluating progress of students with parents.

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  Bemore holding

  Feb 2012 - Aug 2018

  Consultant - bemore technologies pvt ltd

  1.Responsible for consulting with clients to identify, analyze, and document e-commerce and digital marketing requirements to advice design of digital marketing solutions for performing business and enhance online traffic for the client’s websites.2. Responsible to provide advice to implement improvements in SEO/SEM strategy, social media, email marketing, website design, issues resolution and weekly reporting of project delivery status during client meetings.3. Responsible for coordinating with technical architects, developers, front end designers, quality analyst and project managers to deliver SEO/SEM campaigns, social media strategy as per client's goal.4. Responsible for preparing digital marketing weekly audit reports and review to monitor project progress, risk control and assurance of solution implementation as per best practices of campaigns and web designs.5. Responsible to plan, recommend and prepare digital marketing solutions to improve client's websites on google ranking by adding new keywords, analyzing and optimizing web pages and liaise with clients throughout digital marketing campaigns to improve overall efficiency. Show less

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  Shoppers drug mart

  Jul 2021 - Oct 2021

  Cashier customer service

  1. Providing excellent customer service and positively engages with all customers and maintains a checkout area . Ensuring proper documentation completed with respect to customers receipt and return of goods .2. Controlling cash, lottery, and stamp inventory in accordance with prescribed cash handling policies and procedures . Maintains proper security of cash and merchandise .3. Completes merchandising tasks as directed and maintains efficient flow of merchandise on the sales floor. Show less

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  Michael hill

  Nov 2021 - Jan 2022

  Sales professional

  1. Responsible for handling customer service and engaging customers to select personalized product as per their requirements. Providing Pre and post-sales assistance for customized products of clients.2. Ensuring customer satisfaction by recommending products for special occasion. Improve client’s experience by driving optimal and appropriate product adoption. Managing clients with accountability for growing revenue.3. Providing vital product insights & feedbacks from own experience using the advertised Products in Michael Hill social media advertisements. Use a variety of tools to be able to properly communicate and drive Advertised products at Michael Hill .4. Navigate computer system , applications and utilize the tools to find customer's information for loyalty offers and insurance benefits on products Show less

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  Cibc

  Jul 2023 - now

  Client services representative

  1. Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals. 2. Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.3. Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs. Show less