Mike E. Duran

Experience

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  BILLIE L. MEANS, DDS ORTHODONTICS

  Jan 2008 - Jan 2012

  Laboratory Technician

  Removable Orthodontic Appliances | Essix Clear Aligners| Chairside Bonded Retainers-Fabricated oral medical devices for a dental laboratory.-Optimized fabrication process and updated provider ordering system.-Implemented quality control protocols resulting in a 30% decrease of remake orders.REGISTERED DENTAL/ORTHODONTIC ASSISTANT (2008–2010)-Chairside Assisting | Patient Care Hands-on Experience | Treatment Coordinator | Patient Educator-Assisted orthodontist with clinical and laboratory procedures concerning dental care.-Responsible for processing patient records, x rays, and dental impressions. Show less

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  SomnoMed

  Feb 2013 - May 2016

  Customer Service Manager

  Technical Support Head | TIGER team Lead | Achieved case quota month after month-Managed team of five reps responsible for servicing medical providers with processing lab orders, troubleshooting medical device cases, answering technical questions, and promotional sales communication for over 2,500 accounts.-Created and implemented new and improved customer service philosophy and system that achieved improved customer satisfaction ratings by 25% from past ten year records.TECHNICAL SUPPORT LEAD (2015)-Liaised between providers and laboratory techs | OSHA Officer | Bilingual Sales-Provided technical support to medical providers to achieve patient treatment success, medical device fabrication and troubleshooting.-Consulted new providers with technical aspects of the medical device line and manufacturer's recommendations. -Responsible for providing technical support to medical provider customers and collaborating with the internal sales team in executing sales promotions and registering new accounts. -Consulted providers with technical support about medical device.-Trained lab technicians on device fabrication procedures.-Collaborated with sales and customer service teams in training new providers and servicing key physician accounts.-Responsible submitting daily quality control reports.-Received Employee of the month award on December 2013.LABORATORY TECHNICIAN (2013–2014)ISO 13485 certified facility | 510K Certified Medical Devices | Hands-on Laboratory Experience-Responsible for manufacturing medical devices for the treatment of sleep apnea.-Assisted laboratory manager with daily operations of the lab facility with over 25 employees responsible for processing hundreds of cases per day.-Collaborated with the director of operations in creating SOPs concerning laboratory procedures and establishing best practices to minimize waste and improve manufacturing process. Show less

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  Texas Sleep Solutions

  May 2016 - Jul 2017

  Business Manager

  Practice Ambassador | Clinical Experience | B2B Ancillary Services Sales | Practice Launch Leadership-Sold diagnostic services to medical providers to test and treat sleep apnea.-Launched new treatment center and established strong incoming patient referral network through bi-weekly physician calls (B2B sales visits).-Responsible for go-to-market strategies, promotional messaging, and tactics for identifying patient candidates and generating patient referrals.-Collaborated with the medical insurance billing team in processing patient claims.-Developed an outcome driven direct to physician strategy and marketing plan.-Created content and supervised web content, patient education materials, and authored weekly blog promoting disease awareness and patient education. -Established a strong and current network of referring physicians.-Responsible for insurance claims processing, appeals, and AR.-Hosted weekly business meetings and daily huddles.-Sold treatment to patients in the clinic.-Authored and published weekly sleep-related blogs for the practice.-Participated in local health fair events promoting disease awareness. Show less

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  Medico MD

  Aug 2017 - Jul 2018

  Sleep Testing Director

  Sleep Apnea Ambassador | Medical Device Sales | Sleep Testing Innovation | B2B Sales-Created and Implemented a new testing program for a multi-clinic group. -Served as key liaison between patients, dentists, medical providers, and sleep specialists to diagnose and provide treatment for obstructive sleep apnea using medical devices. -Led clinical teams to implement patient screening, treatment, and testing protocols.-Collaborated with doctors, clinical staff, and administrative personnel to achieve business objectives; achieved growth in patient testing line by ~30%.-Established relationships and generated incoming patient referrals by calling on providers outside the group, hosting breakfast / lunch meetings, and by screening at-risk patients. -Trained providers, and clinical staff to implement the program.-Responsible for hiring and firing clinical personnel for the program.-Established a strong network of referring providers outside the group.-Collaborated with claims department in effectively processing benefits.-Responsible for laboratory equipment and managing inventory of supplies. Show less

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  Texas Pain Physicians

  Dec 2017 - Mar 2020

  Sleep Testing Supervisor

  -Assisted doctors, clinical staff, and administrative personnel to implement sleep testing clinical protocols, staff training, device quality control systems, and achieve business objectives. -Served liaison between physicians, sleep specialists and patients providing treatment.