Experience

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  Cosmodata

  Jan 2019 - May 2019

  Technician/trainee-ancillary

  • Diagnosing mechanical, hardware and system failures, using established procedures.• Building workstations (desktops, laptops, etc.)

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  Intracom telecom

  Oct 2019 - Jun 2021

  • Supporting 1500 employees of the organization (local and abroad), and implementing projects such as rollouts andsecurity upgrades.• Hardware / Software troubleshooting, by thorough testing and research.• Extracting and manipulating data from heterogeneous environments and producing regular reports in agreed format using PowerBI/Excel• Network troubleshooting, TCP/IP routing, support of network equipment such as routers and switches

  • Junior System Engineer/Desktop Support Engineer

    Jul 2020 - Jun 2021

  • Technician/IT Support Trainee-Ancillary

    Oct 2019 - Jul 2020
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  Exus

  Jul 2021 - Feb 2023

  System engineer/ιτ support engineer

  •Supporting employees of the organization (local and abroad) and third-party contractors especially Banks, through Jira ticketing system•Manage Identity Access management on Azure Subscriptions, Active Directory and handle many DNS records.(Load Balancer & Application Gateway)•Deploying Azure VMs used as web/app/db servers and handled the configuration of IIS server before handing over infrastructure to engineering Team.•Implementing disaster recovery solutions using Azure backups and Azure Site Recovery for regional outages.•Deploying and managing AWS Work spaces for multiple users with EC2 Instance domain joined to directory service for management and created secure access to the work spaces from only company VPN using IP security groups•Configure and administer security rules and policies to permit and/or deny user traffics based on role. Deploysecurity policies trough FortiGate Firewall, ESET PROTECT Cloud administrator.•Virtual Machine Management ( Hyper-V)•Responsible for the access management in many suites (MS SharePoint, Bitbucket, Coda, HubSpot)•Responsible for creating cost estimations for potential customer infrastructure on Azure or AWS from providedspecifications from sales team using Azure or AWS Pricing calculator•Responsible for troubleshooting on Azure, AWS, OCI environments. Show less

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  European investment bank (eib)

  Feb 2023 - now

  Standard infrastructure operations specialist at the european investment bank

  •Infrastructure and Application Monitoring via Splunk, Nagios, SCOM, SquaredUp, Cricket (Netmon), Grafana.•Raise incidents using the ticketing system, and update relevant information for as long as the ticket is handled by operations (BMC SmartIT).•Fulfill operations service requests such as deployments (Jenkins, VMware vRealize Automation, AutoSys Workload Automation, Azure DevOps, IBM DataStage, OutSystems LifeTime and Low-Code, Oracle PeopleSoft PeopleTools), virtual machine management (VMware vSphere Client), backups and restores (Veritas NetBackup)•Identify opportunities and recommend solutions that will enhance operations, contributing to continuousimprovement•Manage, maintain, and update documentation as required•Take over first line Service Desk activities after Service Desk office hours, by handling incidents and servicerequests (Active Directory, Microsoft Identity Manager). Show less